Description
Experience unparalleled support and reliability with the HPE Pointnext Tech Care Basic - Extended Service. Designed to provide peace of mind over a five-year span, this service ensures that your HPE products are maintained and supported with the utmost efficiency. With on-site maintenance, parts replacement, and labor included, you can rest assured that your systems will operate seamlessly, allowing you to focus on what truly matters - your business.
- Comprehensive Coverage: Enjoy complete peace of mind with a five-year coverage plan that guarantees prompt service and support for your HPE systems.
- Next Business Day Service: Benefit from a Next Business Day response time for parts and labor, ensuring that you experience minimal downtime and maximum productivity.
- On-site Maintenance: Our reliable on-site service means that qualified technicians will come directly to your location, enhancing efficiency and minimizing disruptions.
- Parts Replacement Service: Resolve issues quickly with included parts replacement, ensuring that your systems are restored to working order without unnecessary delays.
- Labor Included: With both parts and labor covered, you can trust that tasks will be completed swiftly and effectively, leading to improved overall productivity.
Technical Details of Product
- Service Type: Extended Service
- Duration: 5 Years
- Service Hours: 9 x 5 (Business Days)
- Response Time: Next Business Day for on-site service
- Service Coverage Radius: Up to 100 miles from customer site
How to Install
To activate your HPE Pointnext Tech Care Basic - Extended Service, simply contact your HPE representative or the authorized service provider. They will guide you through the activation process, ensuring all necessary details are correctly registered. After activation, you can easily schedule on-site visits as needed through the HPE support portal.
Frequently Asked Questions
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What is covered under the HPE Pointnext Tech Care Basic service?
The service covers both parts and labor for maintenance, with a focus on providing next business day response times for on-site visits. -
How do I access on-site service?
After activating your service, you can request on-site service through the HPE support portal or by contacting your HPE representative. -
Is there a limit to the number of service calls I can make?
There is no predefined limit; your service is designed to assist you as needed within the five-year coverage period. -
What if I am located beyond the 100-mile service radius?
For locations beyond the 100-mile radius, alternative service arrangements may be discussed with your HPE representative. -
Can I upgrade my service plan?
Yes, you can discuss your options for upgrading your service plan with your HPE representative at any time during the coverage period.
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