HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is designed to provide businesses with comprehensive support and maintenance for their HPE technology investments. With a commitment to reliability and efficiency, this 5-year service plan ensures that your systems remain operational and well-maintained, allowing you to focus on your core business activities without interruption.

• Extended Coverage: This service plan offers a robust 5-year coverage period, allowing you to protect your investment effectively and ensuring maximum performance from your HPE devices.
• Next Business Day Response: Enjoy the peace of mind that comes with our Next Business Day service. With a response time of just 9 x 5, you can expect on-site support and parts replacement within a 100-mile radius, ensuring timely resolutions to issues that may arise.
• Comprehensive Parts & Labor: The service includes both parts and labor, which means you won't have to worry about additional costs when a repair is necessary. This all-inclusive aspect of the service allows for hassle-free maintenance and operations.
• Expert Support at Your Doorstep: Our highly trained technicians deliver support where you need it most—on-site. This eliminates the need for travel and ensures that you receive expert assistance in a timely manner.
• Increased Reliability: With the HPE Pointnext Tech Care Basic service, you enhance the reliability of your technology. This service prolongs the lifespan of your devices and minimizes downtime, allowing your business to run smoothly and efficiently.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service

• Service Type: Extended Service Plan
• Duration: 5 Years
• Service Coverage: 9 x 5 Next Business Day support
• Service Features: On-site maintenance including parts and labor
• Response Time: Next Business Day (within 100 miles of customer site)

How to Install HPE Pointnext Tech Care Basic - Extended Service

Installing your HPE Pointnext Tech Care Basic service is straightforward. Once you purchase the service, you will receive a confirmation along with instructions on how to activate it. Typically, you will need to:

1. Register your HPE product on the HPE website using the provided service code.
2. Follow the prompts to link your product to the HPE Pointnext Tech Care Basic service.
3. Once registered, your service will be activated, and you will have access to the support resources.
4. For on-site support, simply contact HPE support through the provided contact information when you require assistance.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?
  This service covers both parts and labor for maintenance and repairs over a 5-year period, ensuring that your HPE technology receives the best possible care.
• What is the response time for service requests?
  The service provides a Next Business Day response within a 100-mile radius from your location, ensuring timely assistance.
• Can I extend the service after the initial 5 years?
  Yes, HPE typically offers options to renew or extend your service plan upon expiration.
• Is on-site support available for all HPE products?
  On-site support is generally available for a wide range of HPE products. Please check with HPE support for specifics on your device.
• How do I contact support when I need assistance?
  You can contact HPE support through the phone or online portal provided during the registration process.