HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

Optimize your IT infrastructure with the HPE Pointnext Tech Care Basic - Extended Service for 5 Years. Designed to support your operational needs, this comprehensive service ensures that your systems perform at their best while keeping your costs predictable. With features that include on-site support, parts replacement, and maintenance, you can rest assured that your technology investments are well protected. This service is tailored to enhance usability and increase efficiency, making it a must-have for businesses that prioritize reliability and uptime.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides a robust maintenance plan that covers all essential aspects of system upkeep, ensuring your IT environment operates smoothly without unexpected costs.
• Next Business Day Service: Benefit from a next business day response time within a 100-mile radius, ensuring that any parts or labor needed are swiftly addressed, thus minimizing your downtime and keeping your business running efficiently.
• On-Site Support: Receive on-site assistance that limits interruptions to your operations. With professional technicians available to resolve issues quickly, you can focus on your core business activities.
• Parts Replacement Service: Address mishaps effectively with the parts replacement service. This feature ensures that critical components are replaced as needed, reducing the risk of system failures.
• Predictable Costs: With a clear and predictable total cost of ownership, the HPE Pointnext Tech Care Basic service allows you to budget for IT maintenance and support without any hidden fees.

Technical Details

• Service Type: Extended Service
• Duration: 5 Years
• Availability: 9 x 5 Support
• Response Time: Next Business Day Service for Parts and Labor
• Service Coverage Area: Up to 100 miles from customer site

How to Install

To install the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service through your HPE account or an authorized reseller.
2. Receive confirmation of your service agreement and service start date.
3. For on-site services, coordinate with your HPE representative to schedule your initial service appointment.
4. Ensure your systems are accessible to HPE technicians at the time of service.
5. Enjoy peace of mind knowing that your IT infrastructure is well-supported for the duration of the service.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care service cover?
  The service covers maintenance, parts replacement, and on-site support to ensure your systems are running efficiently and effectively.
• How quickly can I expect a response?
  You can expect a next business day response for parts and labor within a 100-mile radius of your location.
• Is this service available for all HPE products?
  The service is tailored for various HPE products. Check with your HPE representative to confirm compatibility.
• What happens if I exceed the 100-mile coverage area?
  If you are outside the 100-mile radius, different service terms may apply. Please consult with HPE for specific options available to you.
• Can I renew my service after the 5 years?
  Yes, you can discuss renewal options with your HPE account manager as the service period nears its end.