HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service offers an unparalleled level of support and maintenance tailored to meet the needs of businesses striving for operational excellence. This comprehensive service package ensures that your IT infrastructure runs smoothly, minimizing downtime and maximizing productivity. With next business day on-site support, your critical systems are protected and operational, allowing you to focus on what matters most—growing your business.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides 9 x 5 support, ensuring that you have access to expert assistance during business hours, enhancing your operational reliability.
• Next Business Day Service: Enjoy peace of mind with our speedy response time. Parts and labor service is guaranteed within the next business day, ensuring that you can get back to business as usual without delay.
• On-site Support: Our dedicated technicians are available for on-site visits, allowing for immediate and effective troubleshooting of any issues, reducing potential downtime.
• Parts Replacement Included: Experience hassle-free maintenance with our parts replacement service. This feature minimizes your inventory costs while ensuring maximum dependability for your IT equipment.
• 5-Year Service Duration: With a commitment to long-term support, our extended 5-year service duration helps ensure consistent performance and timely results, allowing you to maintain optimal productivity over the years.

Technical Details of Product

• Service Type: Maintenance - Parts & Labor Service
• Service Duration: 5 Years
• Service Coverage: 9 x 5 (during business hours)
• Response Time: Next Business Day (within 100 miles of customer site)
• On-site Support: Yes
• Parts Replacement: Included

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. First, register your service agreement through the HPE support portal. Once registered, you will receive confirmation of your service coverage and details on how to access the support resources. For on-site service, schedule an appointment with your designated technician at your convenience. The technician will arrive equipped to handle any issues that arise, ensuring a smooth installation and setup process.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? This service includes 9 x 5 support, next business day on-site service, parts replacement, and labor, all aimed at minimizing downtime and maximizing operational efficiency.
• How does the parts replacement service work? Parts replacement service is included, meaning that if any hardware fails, we will dispatch the necessary parts to your location for installation, helping to keep your systems running smoothly.
• What is the response time for on-site support? Our technicians are committed to arriving at your location within the next business day, ensuring that any issues are addressed as quickly as possible.
• Is there a limit to the coverage area for on-site support? Yes, on-site support is available for customer sites located within 100 miles of our service centers.
• Can I renew my service after 5 years? Yes, renewal options are available, and our support team will reach out to you before your service expires to discuss your options.