HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

Ensure your technology infrastructure remains reliable and efficient with HPE Pointnext Tech Care Basic - Extended Service. This comprehensive maintenance solution provides essential support for your systems, ensuring that you can focus on your core business while we take care of the technical details. The extended service lasts for five years, offering peace of mind with predictable costs and expert assistance on hand when you need it most.

• Reliable On-Site Support: With HPE Pointnext Tech Care Basic, you receive on-site support designed to deliver prompt solutions. Our team of experts is available to troubleshoot and resolve issues swiftly, minimizing downtime and keeping your operations running smoothly.
• Next Business Day Service: Experience the assurance of a Next Business Day - Parts and Labor service response time within a 100-mile radius of your location. This guarantees timely maintenance and parts replacement, ensuring that your systems are back up and running as quickly as possible.
• Comprehensive Parts Replacement: The service includes parts replacement for any technical mishaps that may occur. HPE Pointnext Tech Care Basic ensures that you're equipped to handle unexpected issues without incurring additional costs, keeping your total cost of ownership predictable.
• Five-Year Coverage: With a service duration of five years, you can trust that HPE Pointnext Tech Care Basic will deliver ongoing support and maintenance when it matters most. This long-term commitment allows you to plan effectively for your technology needs.
• Enhanced Usability and Efficiency: Our Parts & Labor service characteristics are designed to improve the usability and efficiency of your systems. By ensuring that your technology is optimally maintained, you can focus on your business goals without worrying about technical failures.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Availability: 9 x 5
• Response Time: Next Business Day (within 100 miles)
• Service Coverage: On-site Maintenance (Parts & Labor)

How to Install

To utilize HPE Pointnext Tech Care Basic - Extended Service, simply follow these steps:

1. Purchase the service through an authorized HPE distributor or partner.
2. Once your purchase is confirmed, you will receive a service confirmation and details on how to access your support.
3. In the event of a technical issue, contact the HPE support center and provide your service confirmation number.
4. A support representative will evaluate your situation and dispatch a technician to your site if on-site support is necessary.
5. Follow any additional instructions provided by the technician to ensure a smooth resolution of your issue.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?

The service covers on-site maintenance, parts replacement, and labor, ensuring that your systems are efficiently supported for a period of five years.

2. How quickly can I expect service after I report an issue?

You can expect a Next Business Day response for service within a 100-mile radius, allowing for quick and effective resolution of technical problems.

3. Is there a limit to the number of service calls I can make?

No, there is no limit to the number of service calls you can make during the coverage period as long as they fall under the terms of the service agreement.

4. How do I renew the service after five years?

Renewal options will be provided by your HPE service representative prior to the end of the service period, allowing for continuous coverage.

5. Can I transfer this service to a new location?

Yes, service can typically be transferred to a new location within the covered range. Contact HPE support for specific instructions regarding your transfer.