HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service is a premier technical support solution tailored for businesses looking to minimize downtime and ensure seamless operations. This extended service package is designed to offer comprehensive coverage, providing peace of mind with reliable support that keeps your technology running efficiently over an extended period. Trust in HPE’s commitment to excellence with a service that combines next business day response, on-site maintenance, and dependable parts replacement.

• Comprehensive 5-Year Coverage: Enjoy long-term reliability and accuracy in your technical support with a solid 5-year service duration.
• Next Business Day Response: Benefit from responsive service with parts and labor delivered on-site the very next business day to keep your operations uninterrupted.
• On-Site Maintenance: Receive valuable support directly at your location, allowing our equipped technicians to address issues promptly and professionally.
• Parts Replacement Service: The service includes efficient parts replacement to resolve problems quickly, maintaining productivity without unnecessary delays.
• Distance Coverage: Enjoy dependable support that covers a distance of up to 100 miles from your customer site, ensuring assistance is available across various locations.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: Next Business Day
• Service Hours: 9 x 5 (9 hours a day, 5 days a week)
• Support Type: On-site maintenance
• Parts and Labor: Included

How to Install

Installing the HPE Pointnext Tech Care Basic - Extended Service is a straightforward process. Follow these simple steps:

1. Purchase the Service: Ensure you have purchased the HPE Pointnext Tech Care Basic service for your equipment.
2. Activate the Service: Upon receiving your service agreement, follow the activation instructions to register your service.
3. Contact Support: For any technical issues, reach out to HPE support using the contact information in your service agreement.
4. Schedule On-Site Support: If your issue requires on-site assistance, schedule a visit from a technician through your support contact.
5. Receive Service: A qualified technician will arrive at your location to resolve your issue with minimal disruption to your operations.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? The service encompasses next business day on-site maintenance, parts replacement, and comprehensive technical support for a full duration of five years.
• How quickly can I expect service after I report an issue? A technician will arrive at your location the next business day post-issue reporting, provided you are within 100 miles of the service area.
• Are there any additional costs for parts replacement? No, parts replacement is included in the service, ensuring your equipment is restored to optimal working condition without any added costs.
• Can I extend my service beyond the initial five years? Yes, renewing or extending your service contract is possible after the initial five-year term. Please contact HPE support for further details.
• Is on-site support available for all types of HPE equipment? On-site support is available for a wide array of HPE equipment. Please refer to your specific service agreement for detailed terms and coverage.