HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is designed to provide you with a hassle-free support experience for your technology needs. With a comprehensive service duration of 5 years, this offering ensures maximum dependability while allowing you to focus on what matters most—your business. This service is ideal for organizations looking to enhance their operational efficiency and minimize downtime. Here’s everything you need to know about this essential service solution:

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides support during business hours, offering 9 x 5 coverage for your peace of mind.
• Next Business Day Response: With our Next Business Day service, you can expect prompt assistance with a guaranteed parts and labor response time for any issues that may arise within a 100-mile radius of the service location.
• On-Site Service: Our on-site service ensures better usability by resolving problems directly at your location, allowing for increased efficiency and minimal disruption to your operations.
• Parts Replacement Included: The HPE Pointnext Tech Care Basic service includes parts replacement, so you can count on quick resolution of technology issues without additional costs.
• Enhanced Productivity: Our combination of parts and labor service characteristics allows tasks to be completed quickly and efficiently, ensuring improved productivity for your business.

Technical Details of the HPE Pointnext Tech Care Basic

• Service Duration: 5 Years
• Service Type: Extended Service
• Service Coverage: 9 x 5
• Response Time: Next Business Day
• Service Location: On-Site
• Service Components: Parts & Labor
• Distance Coverage: 100 miles from customer site

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, simply purchase the service package and register it using the HPE customer portal. Once registered, you will receive confirmation of your coverage and access to the support hotline. In the case of a service request, contact the support team with your service ID and details of the issue to arrange for on-site assistance.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service include?

The service includes next business day on-site support, parts replacement, and labor coverage to resolve any issues that may arise during the service duration.

2. How do I know if I am eligible for on-site service?

On-site service is available within a 100-mile radius of your registered service location. If you are within that range, you are eligible for on-site support.

3. Is there any limit to the number of service calls I can make?

There is no limit to the number of service calls you can make during the 5-year coverage period as long as they fall within the terms and conditions of the service agreement.

4. Can I upgrade my service plan?

Yes, you can upgrade your service plan at any time. Please contact your HPE representative for more details on available upgrade options.

5. What should I do if I experience a problem with my HPE equipment?

If you experience any issues, contact the HPE support hotline immediately with your service ID and a description of the problem to receive assistance.