Description
The HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service is designed to provide comprehensive support and maintenance to ensure your systems remain operational with minimal downtime. Perfect for businesses that rely on high availability, this service package offers a robust solution tailored to meet your technical support needs. With a blend of parts replacement, on-site assistance, and reliable service response, you can rest assured that your IT infrastructure is in good hands. Experience peace of mind knowing that expert help is just a call away.
- Comprehensive 5-Year Coverage: Enjoy long-term protection with our extended service plan that ensures your technology is supported for five years, allowing your business to focus on growth and productivity.
- Next Business Day Response: Benefit from expedited support with Next Business Day service for parts and labor, ensuring that your systems are up and running as quickly as possible with minimal disruption.
- On-Site Support: Our on-site maintenance service eliminates the need for you to travel, providing expert assistance right at your doorstep, allowing for quick and efficient resolutions to any issues.
- Parts Replacement Service: This service includes parts replacement, helping you manage unexpected mishaps effectively while ensuring that your equipment stays in optimal working condition.
- Reliable Maintenance: Take advantage of reliable maintenance services that enhance usability and performance, ensuring that all components of your system operate smoothly and efficiently.
Technical Details
- Service Duration: 5 Years
- Support Availability: 9 x 5 (Monday to Friday, excluding holidays)
- Service Type: On-site Maintenance - Parts & Labor Service
- Response Time: Next Business Day for parts and labor (limited to 100 miles from customer site)
How to Install
To activate your HPE Pointnext Tech Care Basic - Extended Service, simply follow these steps:
- Purchase the service package through your preferred channel.
- Receive a confirmation email with your service activation details.
- Register your equipment with HPE to ensure proper coverage.
- Contact HPE support when needed and provide your service agreement number for prompt assistance.
Frequently Asked Questions
What does the HPE Pointnext Tech Care Basic service cover?
The service covers on-site maintenance, parts replacement, and labor support to ensure the smooth operation of your technology.
How quickly can I expect a response when I report an issue?
You can expect a Next Business Day response for parts and labor, ensuring that your issues are resolved quickly and efficiently.
Is there a limit on the distance for on-site service?
Yes, the on-site service is available within a 100-mile radius from your customer site.
What should I do if I need support outside of regular business hours?
This service provides support from Monday to Friday, 9 AM to 5 PM. For after-hours support, please consult your service agreement for additional options.
Can I renew the service after the five-year period?
Yes, you will have the option to renew your service agreement prior to the expiration of the current contract to ensure continued support.
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