HPE Pointnext Tech Care Basic - Extended Service (5 Year) for Disk Enclosure - On-site, 9x5 with Next Business Day

HPE Pointnext Tech Care Basic — Extended Service for Disk Enclosures is a comprehensive, five-year service plan designed to keep your storage infrastructure operating at peak performance. This on-site, maintenance-focused coverage delivers reliable support, rapid issue resolution, and downtime protection by combining parts replacement with skilled on-site labor. With a 9x5 service window, Next Business Day response, and coverage up to 100 miles from your site, this service is crafted to minimize disruption and maximize efficiency for critical disk enclosure environments.

• Reliable on-site support with fast response — This service guarantees expert assistance where you need it most. With 9x5 coverage and Next Business Day on-site response (within 100 miles), qualified technicians arrive promptly to diagnose and resolve issues, helping you minimize downtime and keep operations moving forward. The on-site presence ensures hands-on troubleshooting, precise repairs, and immediate implementation of fixes, reducing the need for complex remote workarounds and accelerating recovery times.
• Comprehensive Parts & Labor coverage — HPE Pointnext Tech Care Basic includes both parts and labor, meaning you’re protected from the cost of replacement components and the technician’s time. This holistic approach simplifies budgeting and ensures that genuine, compatible parts are used for dependable performance. By covering both hardware replacements and the labor required to perform them, you gain peace of mind and predictable maintenance costs over the life of the contract.
• Five-year service duration for long-term reliability — A full five-year term provides enduring protection for your disk enclosure ecosystem. This extended horizon aligns with the lifecycle of storage hardware, helping you plan infrastructure investments with confidence. With long-term coverage, you can standardize maintenance SLAs, optimize asset utilization, and avoid repeat procurement cycles solely due to unexpected failures or maintenance gaps.
• 9x5 support with Next Business Day on-site service — The service operates during standard business hours with rapid escalation to on-site support, ensuring critical incidents are addressed quickly. The Next Business Day commitment means a technician is dispatched promptly to the customer site to perform diagnostics, repairs, and any necessary part replacements, keeping your storage environment aligned with business continuity requirements.
• Disk enclosure-focused maintenance and peace of mind — Designed specifically for disk enclosure environments, this service targets the unique maintenance needs of storage enclosures, including parts replacement, proven repair processes, and timely on-site interventions. The result is improved reliability, reduced risk of data throughput interruptions, and operational confidence that your storage hardware is supported by a trusted partner.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service

Technical details for this service are provided as an integrated coverage package supporting disk enclosure environments. Key characteristics include:

• Service type: Extended on-site service with Parts & Labor coverage
• Coverage window: 9x5 business hours
• Response time: Next Business Day on-site arrival and service
• Distance coverage: Service availability within 100 miles of the customer site
• Duration: 5-year service period
• Focus area: Disk enclosure maintenance and parts replacement for reliable storage operations
• Delivery model: On-site technician visits with parts replacement as required

Note: For exact UPC/SKU-based specifications and to view the formal specification sheet, please reference the official Synnex EC portal or your Hewlett Packard Enterprise account representative. This section summarizes the practical features and responsibilities included in the service as described in available product documentation.

How to install HPE Pointnext Tech Care Basic - Extended Service

• Confirm eligibility and contract details — Verify that your disk enclosure assets are covered under the Tech Care Basic Extended Service and locate your contract number, asset IDs, and site information. Ensure the service term (5 years) and the coverage area (within 100 miles) align with your operational needs.
• Activate the service — Contact your HPE Pointnext representative or log into the customer portal to activate the extended service. Provide the required asset details, serial numbers, and the contract reference. Activation establishes service IDs, response SLAs, and dispatch procedures for on-site support.
• Register installation locations and access details — Record the exact site address, point of contact, access times, and any facility requirements (loading docks, secure access, elevator availability). This information streamlines technician arrival and reduces potential delays.
• Prepare the site for on-site service — Ensure the disk enclosure hardware is accessible, powered down only when required by the repair scope, and that any safety or compliance protocols are followed. Provide a clear workspace with adequate power, cooling, and network access if remote diagnostics are needed.
• Coordinate scheduling and parts readiness — When a service event is required, coordinate with the HPE technician for appointment windows within business hours. Confirm that replacement parts (if needed) are available, and have any necessary environmental, safety, and asset documentation ready for the technician to facilitate a swift repair.
• Execute service and validate repair — On arrival, the technician performs diagnostics, replaces parts as needed, and tests the disk enclosure to confirm proper operation. Validate that performance metrics (throughput, error rates, and redundancy status) meet expected levels and document the service outcome for your records.
• Finalize documentation and ongoing maintenance planning — Receive a service report detailing actions taken, parts replaced, and recommendations for preventive maintenance. Use this report to refine maintenance calendars, plan future expansions, and ensure continued compliance with your storage infrastructure management strategy.

Frequently asked questions

• What is HPE Pointnext Tech Care Basic - Extended Service? A five-year, on-site maintenance and support program for disk enclosure environments, offering Parts & Labor coverage with 9x5 support and Next Business Day on-site response within 100 miles of the customer site.
• What does Next Business Day on-site mean? If a hardware issue cannot be resolved remotely, a qualified technician will arrive on-site the next business day to perform diagnostics, replacement of failed parts, and repairs needed to restore normal operation.
• What is included in Parts & Labor coverage? The service covers both replacement parts and the labor required to install or replace them, ensuring rapid repair and eliminating unexpected out-of-pocket costs for the customer.
• What is the service term? The coverage lasts for five years from the start of the contract, providing long-term protection and consistency in service levels for disk enclosure maintenance.
• Is there a distance limitation for service? Yes. On-site service and the Next Business Day response apply within 100 miles of the customer site, helping to ensure timely support for nearby facilities.
• Does this service focus specifically on disk enclosures? Yes. The program is tailored for disk enclosure hardware, addressing the unique maintenance and replacement needs of storage enclosure environments to maintain data integrity and drive performance.
• How do I activate the service? Activation typically involves contacting your HPE Pointnext representative or logging into the customer portal to initiate coverage, attach asset details, and configure dispatch preferences.
• Can the service be extended to other storage components? The described plan emphasizes disk enclosure maintenance; if you require broader coverage, discuss available upgrades or additional service levels with your HPE representative.