HPE Pointnext Tech Care Basic - Extended Service for Dl20 Gen11 Svc (6 Year)

Unlock enterprise-grade protection for your HPE Gen11 DL20 workloads with the HPE Pointnext Tech Care Basic Extended Service. Spanning six years, this service delivers proactive guidance, rapid response, and a robust mix of remote and on-site support designed to minimize downtime, optimize performance, and control total cost of ownership. By connecting IT teams with product-specific specialists, Tech Care helps you move beyond reactive break-fix to a proactive, efficient, and secure operating environment.

• Comprehensive coverage for HPE hardware and software, spanning on-premises deployments and cloud-enabled, as-a-service environments, to protect your Gen11 Dl20 investment.
• Proactive technical guidance and a knowledge base that helps you prevent incidents, optimize configurations, and improve operational efficiency across workloads.
• Direct access to product-specific specialists through multiple channels—telephone, real-time chat, automated incident logging, and moderated forums—so you get timely, accurate answers.
• Next Business Day parts and labor service ensures fast issue resolution with minimal downtime, keeping critical systems online and meeting production SLAs.
• Long-term reliability with a 6-year service duration that supports predictable total cost of ownership and smooth asset lifecycle management.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 Svc

• Service duration: 6 years, providing long-term coverage and budget predictability.
• Service level: Next Business Day - Parts and Labor, designed to minimize downtime and accelerate restoration.
• Scope of coverage: Hardware and software support for HPE Gen11 DL20 systems, including supported operating environments and key software stacks.
• Support channels: Telephone, real-time chat, automated incident logging, and HPE moderated forums, with defined response times to reduce disruption.
• Knowledge resources: Access to HPE Knowledge Base and General Technical Guidance to help with operation, management, and security of the supported product.

How to install HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 Svc

• Verify eligibility and confirm that your Dl20 Gen11 system is within the Tech Care Basic Extended Service coverage window and scope.
• Gather essential product details: model (Dl20 Gen11), serial number, SKU, purchase date, and any existing maintenance or entitlement records.
• Contact HPE Support through your preferred channel (phone, real-time chat, or the online service portal) to initiate activation and enrollment.
• Provide service tagging and account information so requests are routed to the correct product family and coverage plan for faster triage.
• Configure service preferences (remote vs. on-site support), schedule any required visits, and confirm Next Business Day response expectations based on regional availability.
• Document and store all service details in your ITSM or asset management system, and set reminders for renewal to maintain continuous coverage.

Frequently asked questions

• What is included with HPE Pointnext Tech Care Basic - Extended Service? It provides hardware and software support for the covered HPE product, proactive technical guidance, multi-channel access to product specialists, knowledge-base resources, and Next Business Day parts and labor response.
• How long does the coverage last? The service is designed to cover the product for six years, offering long-term protection and cost predictability.
• Does this service cover both hardware and software components? Yes. The coverage extends to supported hardware and software for the Gen11 Dl20 system within the defined scope of Tech Care Basic Extended Service.
• What service levels can I expect? Next Business Day parts and labor service response ensures timely parts replacement and repair work to minimize downtime, along with access to technical resources and guidance.
• How do I access support? Support is available through multiple channels, including telephone, real-time chat, automated incident logging, and moderated forums, with defined response times to manage issues efficiently.