HPE Pointnext Tech Care Basic Hardware Only - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic Hardware Only - Post Warranty - 1 Year - Warranty is designed to provide you with comprehensive support for your HPE hardware after the manufacturer's warranty has expired. This service is tailored to ensure that your IT infrastructure remains efficient and reliable, allowing your team to focus on driving business success rather than merely reacting to issues as they arise.

• Proactive Support: HPE Pointnext Tech Care goes beyond traditional reactive support. It empowers IT teams to proactively improve processes and systems rather than just responding to incidents.
• 24/7 Access to Experts: Customers can contact HPE support through various channels, including telephone and online chat, available 24 hours a day, 7 days a week, ensuring immediate assistance when needed.
• Direct Access to Specialists: Get expert guidance directly from product-specific specialists who can help you navigate technical challenges and optimize your HPE products.
• Customized Technical Guidance: Receive tailored advice on the operation and management of your HPE products, helping you reduce risk and improve efficiency.
• On-Site Support: With on-site availability of technical experts, you can expect quick solutions to any mishaps that may arise, minimizing downtime and maintaining productivity.

Technical Details of the Product

• Service Type: Hardware support post-warranty
• Duration: 1 Year
• Support Channels: Telephone, moderated forums, automated incident logging, real-time chat
• Support Availability: 24/7
• Response Time: Varies based on the service level of the covered product

How to Install

To activate your HPE Pointnext Tech Care Basic Hardware Only service, follow these steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive a confirmation email with details on how to access support.
3. Log into the HPE Support Center using your credentials provided in the confirmation email.
4. Select the appropriate support channel (telephone, chat, forums) to initiate your service.
5. For on-site support, schedule a visit through the support portal as per your requirements.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care service cover?

  The service covers hardware support for HPE products after the manufacturer’s warranty has expired, including technical guidance and on-site assistance.

• How quickly can I get support?

  Support is available 24/7, and response times depend on the service level of your specific product.

• Can I talk to a specialist?

  Yes, you can initiate an online chat with a technical specialist for quick answers to your technical inquiries.

• Is there an on-site support option?

  Yes, on-site support is available, allowing you to get immediate assistance from experts on your premises.

• How do I renew my service after the first year?

  You will receive reminders for renewal, and you can easily renew your service through the HPE Support Center or your authorized HPE partner.