HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

Experience unparalleled assurance and productivity with the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year Warranty. This service plan is designed to provide you with essential support when you need it most. Whether your systems are running smoothly or facing unexpected challenges, this warranty delivers reliable on-site maintenance, parts, and labor, ensuring that your operations remain uninterrupted.

• Dependable Assurance Solution: Enjoy peace of mind knowing that your HPE products are covered by a comprehensive service plan, which ensures maximum operational efficiency.
• Next Business Day Support: With a response time of just one business day, you can count on rapid parts replacement and repair services, minimizing any potential downtime.
• On-Site Support: Our trained technicians will come directly to your location, providing fast and effective solutions to any issues that may arise, thus enhancing your productivity.
• Parts & Labor Coverage: This warranty covers both parts and labor, allowing for efficient repairs and replacements without additional costs, promoting better usability and increased efficiency.
• Extended 1-Year Service Duration: With a full year of coverage, this warranty ensures precise results and consistent performance from your HPE systems.

Technical Details of the Product:

• Service Type: Maintenance Warranty
• Service Duration: 1 Year
• Support Hours: 9 x 5 (Monday to Friday)
• Service Response Time: Next Business Day
• On-Site Support Distance: Up to 160 km from customer site

How to Install:

Installation of the HPE Pointnext Tech Care Basic warranty is straightforward. Once you purchase the service, you will receive a confirmation along with a service agreement. To activate your warranty:

1. Review the service agreement and ensure all contact details are correct.
2. Keep the confirmation email for your records.
3. In case of need, contact HPE support through the provided phone number or email to initiate a service request.

Frequently Asked Questions:

• What does the HPE Pointnext Tech Care Basic warranty cover?
  The warranty covers parts and labor for maintenance, as well as on-site support, ensuring that your HPE products function efficiently.
• How quickly can I expect service after I report an issue?
  You can expect service response within the next business day for issues reported during normal business hours.
• Is there a limit to the number of service calls I can make?
  There are no limits on service calls; however, the warranty is subject to the terms and conditions of the service agreement.
• Can I extend the warranty after one year?
  Yes, you can inquire about extending or upgrading your warranty options before it expires.
• What should I do if I need service outside of business hours?
  For emergencies outside business hours, please refer to your service agreement for options regarding emergency support.