Description
The HPE Pointnext Tech Care Basic - Post Warranty is designed to provide comprehensive support and maintenance for your HPE solutions. With its 1-year warranty, this service package ensures that your systems remain operational and efficient, even after the standard warranty period has ended. Experience a seamless blend of reliability and advanced support options that empower your business to thrive.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic service offers extensive support and maintenance options that are crucial for your technology infrastructure.
- On-Site Support: Enjoy fast and hassle-free resolution of issues with on-site support that brings the service directly to your location, ensuring minimal disruptions to your operations.
- Next Business Day Service: With a response time of Next Business Day for parts and labor within a 100-mile radius, you can have peace of mind knowing that help is just around the corner.
- Parts Replacement Service: The service includes parts replacement, which means you can swiftly handle any mishaps without incurring additional costs, thus ensuring your systems remain up and running.
- Enhanced Efficiency: This maintenance package is designed to enhance usability and operational efficiency, allowing your teams to focus on core business activities while we handle the tech support needs.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Basic - Post Warranty
- Duration: 1 Year
- Service Hours: 9 x 5 (Monday to Friday)
- Response Time: Next Business Day
- On-site Support: Yes
- Parts & Labor: Included
- Service Radius: 100 miles from customer site
How to Install
To activate your HPE Pointnext Tech Care Basic - Post Warranty service, simply follow these steps:
- Contact HPE customer service or your authorized HPE representative to initiate the service agreement.
- Provide the necessary information regarding your HPE systems and any existing coverage details.
- Once the service is confirmed, keep the service agreement documentation for your records.
- In case of an issue, reach out to the HPE support hotline provided in your service agreement for immediate assistance.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
The service includes on-site support, parts replacement, and labor coverage to address any technical issues that may arise during the warranty period.
What is the response time for service requests?
The HPE Pointnext Tech Care Basic service promises a Next Business Day response time for parts and labor within a 100-mile radius of your location.
Can I upgrade my service after purchase?
Yes, you can discuss potential upgrades or additional support options with your HPE representative at any time during your service period.
How do I request service or support?
To request service, contact the HPE support hotline provided to you in the service agreement, and have your contract details ready for efficient processing.
Is there a limit to the distance for on-site service?
Yes, on-site service is available within a 100-mile radius from the customer's site for Next Business Day service response.
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