HPE Pointnext Tech Care Basic — Post-Warranty, 1 Year Coverage

HPE Pointnext Tech Care Basic is the essential post-warranty support solution that helps keep your HPE hardware and software running smoothly after the manufacturer's coverage ends. This 1-year plan empowers IT teams to move from reactive firefighting to proactive optimization, with direct access to product‑specific specialists, fast response times, and a suite of multi‑channel support options. By providing on-site service capabilities, knowledge resources, and technical guidance, Tech Care Basic reduces risk, minimizes downtime, and drives greater operational efficiency across your IT environment.

Designed to complement your existing IT operations, Tech Care Basic focuses on practical outcomes: simpler issue resolution, predictable service delivery, and a trusted resource to guide your workloads. Whether you’re maintaining data center infrastructure, enterprise servers, storage, or software components, this post‑warranty program delivers the level of support that keeps your critical systems performing at their best. With streamlined access to technical experts and a clear service commitment, you can allocate your IT budget and resources toward strategic initiatives while still protecting your investments.

• Proactive, expert support — Gain direct access to HPE product specialists who help you anticipate and address issues before they impact operations. Tech Care Basic goes beyond simple triage by offering guidance on optimization, configuration, and best practices tailored to your workloads.
• Post-warranty coverage — Extend essential service beyond the manufacturer’s warranty window, reducing the risk of unexpected outages and aligning support with your long‑term IT strategy.
• Fast response with Next Business Day — Minimize downtime through rapid Parts and Labor service that prioritizes your critical components and gets systems back online quickly.
• Multi-channel access — Connect through Telephone, real‑time chat, automated incident logging, and HPE moderated forums with clearly defined response times for predictable support journeys.
• Operational guidance and knowledge resources — Benefit from General Technical Guidance on operation, management, and security, plus a rich knowledge base and community forums to accelerate issue resolution and learning.

Technical Details of HPE Pointnext Tech Care Basic

SKU: 1670 Expansvc

• Service duration: 1 year
• Coverage: Post-warranty support for eligible HPE hardware and software
• Response time: Next Business Day (Parts and Labor included)
• On-site service: Available to support convenient operation and rapid restoration of services
• What’s included: Parts and labor, access to product-specific specialists, and general technical guidance
• Support channels: Telephone, real-time chat, automated incident logging, and moderated forums
• Knowledge resources: Comprehensive knowledge base access to accelerate troubleshooting and best practices
• Coverage scope: Hardware and software products within supported workloads, designed to reduce risk and improve efficiency

How to install HPE Pointnext Tech Care Basic

• Verify eligibility: Confirm that your HPE devices and software are eligible for Tech Care Basic post-warranty coverage and that you understand the 1-year term.
• Enroll in the program: Coordinate enrollment through your HPE account representative or the customer portal with your device details and current entitlement information.
• Gather device information: Collect serial numbers, product family, and current support entitlements to ensure accurate provisioning.
• Define service preferences: Select your preferred support channels, on-site needs, and response expectations to tailor the service to your environment.
• Access and usage: Once enrolled, begin using the multi-channel support options, connect with product specialists, and leverage knowledge resources for proactive optimization.

Frequently asked questions

• What is HPE Pointnext Tech Care Basic?
  A post-warranty service program offering proactive support, access to product specialists, on-site options, and multi-channel access to help maintain and optimize your HPE environment.
• Is Tech Care Basic available for all HPE products?
  Tech Care Basic covers eligible HPE hardware and software products that have moved beyond the manufacturer warranty, with a 1-year duration for this plan.
• What if I need faster response times?
  Tech Care Basic includes Next Business Day Parts and Labor service to minimize downtime and restore operations efficiently.
• How can I access support?
  Support is accessible via Telephone, real-time chat, automated incident logging, and HPE moderated forums, all with defined response times.
• Does Tech Care Basic include guidance on security?
  Yes, the plan provides General Technical Guidance for operation, management, and security to help strengthen your environment beyond basic triage.