HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year Warranty, a premium service solution designed to provide exceptional support and peace of mind for your HPE equipment. This plan extends your protection against unforeseen repair and replacement costs, ensuring your systems remain operational and efficient. With comprehensive coverage including on-site services, parts replacement, and labor, you can count on HPE to keep your business running smoothly.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan offers extensive protection against unexpected repair and replacement costs, allowing you to maintain operational continuity without the worry of additional expenses.
• On-Site Service: Benefit from on-site service location support, which enhances reliability and minimizes downtime. Highly trained technicians come directly to your site, ensuring swift and effective resolution of issues.
• Parts Replacement Included: This service includes parts replacement to address any hardware issues that may arise, allowing you to resolve problems efficiently and keep your equipment running at peak performance.
• Next Business Day Response: Enjoy peace of mind with next business day parts and labor service response time, ensuring that you receive quick support within a 100-mile radius of your site. This feature helps enhance productivity and minimizes the impact of any downtime.
• Cost-Effective Solution: The combination of parts and labor service characteristics helps reduce inventory costs while maximizing dependability, making this service an economical choice for businesses of all sizes.

Technical Details of the Product

• Service Duration: 1 Year
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Type: On-site Maintenance
• Response Distance: Within 100 miles of customer site
• Coverage: Parts and Labor included

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these steps:

• Purchase the service plan from an authorized HPE distributor or online store.
• Upon purchase, you will receive an activation code or confirmation email.
• Contact HPE customer support or visit the HPE website to register your service using the provided activation code.
• Once registered, you will receive documentation confirming your service start date and coverage details.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?
  The plan includes on-site support, parts replacement, and labor services for a duration of one year.
• How quickly can I expect service?
  You can expect next business day service response time within a 100-mile radius of your site.
• Is the service available for all HPE products?
  This service is designed for specific HPE products; please check compatibility with your equipment before purchase.
• What should I do if I have a service request?
  Contact HPE customer support directly via phone or their website to initiate a service request.
• Can I extend my service after the first year?
  Yes, you can renew or upgrade your service plan prior to the expiration of your current coverage.