HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

Experience peace of mind with the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year warranty. This essential service plan is designed to provide comprehensive support for your HPE products after the standard warranty period has ended. With this plan, you can avoid unexpected repair or replacement costs, ensuring that your operations run smoothly and efficiently.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic package offers protection against unexpected repair and replacement costs, allowing you to focus on your business without worrying about unforeseen expenses.
• On-Site Support: Enjoy the convenience of parts and labor service right at your doorstep. This means that you can receive valuable support without the hassle of transporting your equipment, saving you time and effort.
• Next Business Day Response: With a guaranteed next business day response time for parts and labor, you can count on swift service. This assurance minimizes downtime and keeps your systems operational, enhancing productivity.
• Expert Maintenance: Our skilled technicians are dedicated to completing tasks quickly and efficiently. With their expertise and the parts replacement service included, any issues can be resolved promptly, ensuring your systems remain functional.
• Extended Duration: Offering a full year of service, the HPE Pointnext Tech Care Basic plan ensures that you have continued support for your devices, delivering timely results and maintaining maximum productivity throughout the year.

Technical Details of the Product

• Service Type: Post Warranty Support
• Service Duration: 1 Year
• Response Time: Next Business Day
• Service Hours: 9 x 5
• Service Area: 100-mile distance from customer site
• Support Type: On-site Maintenance
• Included: Parts Replacement Service
• Coverage: Parts and Labor

How to Install

Installation of the HPE Pointnext Tech Care Basic service plan is straightforward. Once you purchase the service, you will receive confirmation along with all necessary details. Here’s how to get started:

1. Review the service confirmation email for your reference number and coverage details.
2. Contact HPE support using the provided contact information to register your device under the service plan.
3. Schedule an on-site visit with an HPE technician if you require immediate assistance or have specific maintenance needs.
4. Keep your confirmation details handy for any future support requests or inquiries.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes on-site support, parts and labor service, and next business day response for any repair or maintenance needs.

2. How do I know if my device qualifies for this service?

Most HPE products are eligible for the Post Warranty service. Check your device’s warranty status or contact HPE support for confirmation.

3. Can I extend my service plan after the first year?

Yes, you can renew your HPE Pointnext Tech Care Basic service plan before it expires to continue receiving support.

4. What if I require service outside of the 100-mile coverage area?

For locations beyond 100 miles, alternative arrangements may be made with HPE support. Please contact them directly for assistance.

5. How can I contact HPE support for service requests?

You can reach HPE support through the contact information provided in your service confirmation email or visit the HPE website for additional support options.