HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty is your go-to support solution for maintaining the performance and reliability of your HPE systems after the manufacturer's warranty period ends. This essential service guarantees that your technology operates seamlessly, reducing downtime, and increasing productivity.

• Comprehensive Coverage: This service delivers robust protection against unforeseen breakdowns, allowing your business to maintain continuity after the expiration of the manufacturer’s warranty.
• Parts Replacement Service: Gain peace of mind with the included parts replacement service, ensuring swift handling of any issues that may arise, thus protecting your investments.
• On-Site Service Location: Enjoy the convenience of on-site service that guarantees reliability and quick responses to your needs, helping to keep your operations running smoothly.
• Efficient Parts and Labor Service: The characteristics of this service allow for quick and efficient task completion, resulting in improved productivity and operational efficiency.
• Next Business Day Response: Benefit from a Next Business Day response time for parts and labor support within a 100-mile radius of your site, designed to maximize convenience and efficiency.

Technical Details of Product

• Service Duration: 1 Year
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day (within 100 miles)
• Service Type: On-site Maintenance
• Coverage: Parts & Labor included

How to Install

To activate your HPE Pointnext Tech Care Basic - Post Warranty service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Once your purchase is confirmed, you will receive a confirmation email containing your service agreement details.
3. Keep a copy of the service agreement handy for reference during service requests.
4. In case of a system breakdown, contact HPE support with your service agreement information ready.
5. A technician will be dispatched to your location as per the agreed service terms to resolve your issue promptly.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover? This service covers parts replacement and labor for on-site support after the manufacturer’s warranty has expired.
• What is the service duration? The service duration is one year, providing you with comprehensive support for the entire period.
• How quickly can I expect service in case of a breakdown? You can expect a Next Business Day response for parts and labor support within a 100-mile radius of your location.
• Is on-site service available? Yes, the service includes on-site maintenance to ensure reliability and minimal disruption to your business operations.
• Who do I contact for service requests? You can contact HPE support directly using the information provided in your service agreement for any service needs.