HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

Experience unparalleled peace of mind with the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year Warranty. Designed for businesses that demand reliability, this service plan provides extensive protection against unexpected repair and replacement costs, ensuring your IT infrastructure remains operational and efficient. Whether you face technical issues or require parts replacement, this comprehensive service offers swift and dependable solutions tailored to your needs.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic offers extensive protection against unexpected repair and replacement costs, giving you confidence in the sustainability of your IT infrastructure.
• Parts Replacement Service: Enjoy peace of mind knowing that parts replacement is included, ensuring dependable efficiency and minimizing downtime during critical operations.
• On-Site Support: With on-site support available, your organization can address issues quickly and effectively, minimizing disruption to your business processes.
• Next Business Day Service: Experience the advantage of Next Business Day service for parts and labor (distance from customer site - 100 miles), ensuring a timely response and completion of maintenance tasks.
• 1 Year Service Duration: The 1-year service duration provides maximum efficiency and precise results, making it an essential component of your IT management strategy.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic - Post Warranty
• Duration: 1 Year
• Service Hours: 9 x 5 coverage
• Response Time: Next Business Day for parts and labor within 100 miles of the customer site
• Service Features: On-site maintenance, parts replacement, and labor services

How to Install

To activate your HPE Pointnext Tech Care Basic - Post Warranty service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through a qualified HPE distributor or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service contract details and activation instructions.
3. Follow the provided instructions to register your service online or via phone.
4. Once registered, ensure your IT team is familiar with the service terms and how to request on-site support when necessary.
5. Keep your service agreement details accessible for any future reference or claims.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic cover?

  The service covers parts replacement, on-site support, and labor for maintenance, effectively protecting against unexpected repair costs.

• What is the response time for service requests?

  The response time is Next Business Day for parts and labor within 100 miles of your location.

• Is this service plan renewable?

  Yes, the HPE Pointnext Tech Care Basic plan can be renewed at the end of the 1-year service duration.

• Can I transfer my warranty to another location?

  The service is tied to the registered location; however, you can discuss transfer options with HPE customer support.

• How do I request support under this service?

  Support requests can be initiated through the HPE support portal or by contacting the designated support number provided with your service agreement.