HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty is an invaluable service designed to provide ongoing support for your HPE products beyond the standard warranty period. This essential service ensures that you have continuous access to expert assistance, efficient parts replacement, and on-site support, all aimed at keeping your systems running without a hitch. With HPE Pointnext Tech Care Basic, you can enhance your operational efficiency and significantly minimize downtime, allowing your business to maintain its competitive edge.

• Extensive Protection: Enjoy robust protection against unexpected repair and replacement costs, providing peace of mind and a predictable budget for your support needs.
• Parts Replacement Service: The service includes a comprehensive parts replacement option that helps quickly resolve any issues that may arise, ensuring your systems remain operational without significant delays.
• On-Site Support: Benefit from fast and efficient on-site support, allowing for quick troubleshooting and resolution of issues at your location, minimizing disruptions to your operations.
• Next Business Day Service: Experience the reliability of next business day response for parts and labor (within 100 miles of your site), helping to maintain your productivity and operational efficiency.
• 1-Year Service Duration: The service lasts for one full year, ensuring dependable and consistent support for your HPE products to deliver accurate and reliable performance over time.

Technical Details of the Product

• Service Type: Post Warranty Maintenance
• Service Duration: 1 Year
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage: On-site support within 100 miles
• Components Covered: Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE distributor or directly from HPE.
2. Upon receiving your service confirmation, review the terms and details provided.
3. Ensure your HPE product is registered and that your contact information is updated in the HPE system.
4. If you require support, contact HPE’s customer service or your designated representative, providing them with your service reference number for prompt assistance.
5. For on-site support requests, be prepared to provide the details of your issue, the product in question, and your location information for a timely response.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic cover? The service provides on-site support, parts replacement, and labor for HPE products after the standard warranty has expired.
• How long does the service last? The HPE Pointnext Tech Care Basic service is valid for one year from the date of purchase.
• What is the response time for service requests? The service includes a next business day response time for parts and labor within a 100-mile radius of your location.
• Is this service available for all HPE products? This service typically covers most HPE products, but it is advisable to check with HPE or your distributor for specific product eligibility.
• Can I renew the service after the one-year period? Yes, you can renew the HPE Pointnext Tech Care Basic service at the end of the one-year term for continued support.