HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty

Ensure your HPE hardware and software products are always supported with the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty. This exceptional service goes beyond traditional tech support, providing you with proactive operational support tailored to your specific needs. Focus more on driving your business forward while HPE Tech Care handles the rest.

• Proactive Support: HPE Pointnext Tech Care provides a dedicated support experience that empowers IT teams to identify opportunities for improvement rather than just reacting to issues as they arise.
• 24/7 Access to Experts: Enjoy round-the-clock telephone support to log incidents and get answers whenever you need them, ensuring minimal downtime for your operations.
• Multiple Support Channels: Access help via various channels, including telephone support, HPE moderated forums with defined response times, automated incident logging, and real-time chat with specialists.
• Quick Online Chat: Engage in expert online chats to receive immediate assistance and technical guidance, making it easy to get answers to your questions without any hassle.
• On-Site Service for Convenience: The service includes on-site support to handle any mishaps efficiently, ensuring that you can maintain peak operational performance.

Technical Details of HPE Pointnext Tech Care Basic

• Duration: 1 Year
• Type: Post Warranty Support
• Availability: 24/7 support services through various channels
• Support Channels: Telephone, online chat, forums, automated incident logging
• Features: Proactive support, expert guidance, on-site service, and minimized downtime

How to Install

1. Purchase the HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty service.
2. Register your HPE products online on the HPE support portal.
3. Access the support channels available to you, including telephone and online chat, for immediate assistance.
4. Keep your support incidents logged through the automated incident logging feature for easy tracking.
5. Utilize the on-site service option as necessary to ensure operational continuity.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? The service provides proactive support, 24/7 telephone access, online chat with specialists, on-site service, and multiple channels for logging incidents.
• How do I contact HPE support? You can contact HPE support via telephone, online chat, or through HPE moderated forums.
• Is this service available worldwide? Yes, HPE Pointnext Tech Care Basic is available to customers globally, enabling you to receive support regardless of your location.
• Can I upgrade my service level? Yes, you can inquire about upgrading your service level through your HPE account representative.
• How do I ensure my support incidents are logged? You can log your incidents through automated logging on the HPE support portal or by contacting support directly via telephone or chat.