HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty offers essential support and maintenance for your HPE infrastructure after the standard warranty period ends. This tailored service package ensures that your systems continue running smoothly, allowing your business to thrive without unexpected interruptions. With immediate access to parts and on-site technician support, you can focus on what you do best while we handle the technical aspects.

• Comprehensive Coverage: Enjoy a full 2 years of post-warranty service, including critical parts replacement and labor, so your systems remain operational and efficient at all times.
• Next Business Day Response: With our rapid response service, a technician will be dispatched to your location the very next business day, ensuring minimal downtime.
• On-Site Support: Receive vital assistance right at your location, eliminating the need for complicated logistics and allowing you to concentrate on your business operations.
• Expert Assistance: Benefit from the skills of HPE trained technicians who are ready to diagnose and resolve any issues swiftly, increasing productivity and reducing disruptions.
• Reliable Maintenance: The combined service characteristics of parts and labor guarantee effective system maintenance, providing precise outcomes and decreasing the likelihood of unforeseen failures.

Technical Details of HPE Pointnext Tech Care Basic

• Service Duration: 2 Years
• Service Type: On-site Maintenance
• Service Coverage: 9 x 5 (Monday to Friday, excluding holidays)
• Response Time: Next Business Day
• Distance for On-Site Support: Up to 100 miles from customer site

How to Install

Activating your HPE Pointnext Tech Care Basic - Post Warranty is a straightforward process:

1. Purchase the HPE Pointnext Tech Care Basic service package from an authorized HPE reseller or directly through HPE.
2. Upon purchase, you will receive a confirmation email containing your service contract details.
3. To initiate service, contact the HPE support hotline listed in your confirmation email and provide your contract number.
4. A technician will be scheduled to assist you based on your configured service specifications.
5. Once the technician arrives, they will evaluate your system and commence any required maintenance or repairs as stipulated in the agreement.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? The service includes parts replacement and labor for maintenance needs, with on-site support provided the next business day after an issue is reported.
• How do I request service under the warranty? Request service by contacting the HPE support hotline included in your confirmation email, providing your service contract number.
• What is the response time for on-site support? Next business day service is guaranteed for locations within 100 miles from your site.
• Is this service transferable if my company moves locations? The service can typically be transferred; however, it is advisable to confirm with HPE customer support regarding specific terms related to geographic changes.
• Can I renew my service after the initial 2 years? Yes, you can renew your HPE Pointnext Tech Care Basic service at the end of the 2-year term. HPE will reach out with renewal options prior to your service expiration.