HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year Warranty is designed specifically for organizations that want to ensure their HPE systems continue to deliver peak performance and reliability after the expiration of the manufacturer’s warranty. This service plan is a must-have for businesses seeking uninterrupted operations, efficient technology management, and peace of mind, allowing you to concentrate on your essential business activities without worrying about unexpected disruptions.

• Comprehensive Coverage: This service plan protects you from unexpected breakdowns after the manufacturer's warranty expires, ensuring continuous operational efficiency and minimizing costly downtime.
• Parts Replacement Service: Included as part of the plan, this service resolves any arising issues quickly, minimizing disruption to your workflow and enhancing overall productivity.
• On-Site Support: Designed to limit downtime, this service offers on-site assistance, making sure your systems are promptly back up and running, allowing your business to maintain momentum.
• Parts & Labor Service: With this enhanced reliability and productivity feature, the service covers both necessary parts and labor, ensuring your systems perform at their best without hidden costs.
• Next Business Day Response: Enjoy a swift service response time with on-site support available for customers within a 100-mile radius, ensuring prompt action and minimal disruption when you need it most.

Technical Details

• Service Duration: 2 Years
• Service Level: 9 x 5 Support
• Response Time: Next Business Day
• Distance from Customer Site: 100 Miles
• Service Type: On-site Maintenance
• Coverage Includes: Parts & Labor

How to Install

Installing the HPE Pointnext Tech Care Basic service is a straightforward process. Start by contacting HPE or an authorized partner to activate your post-warranty plan. Once your service plan is activated, you will receive confirmation and details about your coverage. If an issue arises, simply reach out to the HPE support team, and they will guide you through the necessary steps to ensure a seamless resolution of your problems.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover? The service covers parts replacement and labor to resolve issues that arise after your HPE manufacturer warranty expires, ensuring maximum uptime and reliability.
• How do I request support under this warranty? You can request support by contacting HPE or your authorized service provider. They will assist you in the process of obtaining on-site assistance.
• What is the service response time? The service response time is next business day for customers located within a 100-mile radius of an HPE service technician.
• Can I extend my warranty after the initial two years? Yes, you can discuss options for extending your warranty coverage with HPE or an authorized partner before the end of your current service period.
• Is this service appropriate for small businesses? Absolutely! The HPE Pointnext Tech Care Basic service is tailored to provide essential support for businesses of all sizes, ensuring reliability and efficiency in your IT operations.