HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

Enhance the longevity and reliability of your HPE equipment with the HPE Pointnext Tech Care Basic Post Warranty service. This 2-year warranty provides comprehensive support beyond the manufacturer's warranty, ensuring your systems stay operational and efficient. With a focus on rapid response times and expert on-site assistance, this service is designed to minimize downtime and maintain your business productivity.

• Post Warranty Protection: Extend your peace of mind with 2 years of coverage beyond the initial manufacturer’s warranty, ensuring your equipment remains protected against unforeseen breakdowns.
• On-Site Support: Benefit from the convenience of skilled technicians coming directly to your location, providing immediate assistance and reducing the time your systems are offline.
• Parts & Labor Coverage: Enjoy the convenience of complete parts replacement and labor services included in your warranty, eliminating unexpected repair costs and streamlining maintenance tasks.
• Next Business Day Service: Experience fast response times with our next business day service guarantee, ensuring that parts and labor arrive at your site quickly and efficiently (within 100 miles distance).
• Dependable Service Duration: With a total of 2 years of dedicated service, you can focus on your business operations while we take care of your technical support needs.

Technical Details of the Product

• Warranty Type: Post Warranty
• Duration: 2 Years
• Service Hours: 9 x 5
• Support Type: On-Site Maintenance
• Response Time: Next Business Day (within 100 miles)
• Service Inclusions: Parts Replacement, Labor

How to Install

To begin utilizing the HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the warranty through an authorized HPE reseller or directly from HPE.
2. Register your equipment with HPE to activate warranty coverage.
3. In the event of a breakdown, contact the HPE support hotline to report the issue.
4. A technician will be dispatched to your location to assess and resolve the problem as per the service agreement.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic warranty cover?
  This warranty covers parts replacement and labor for service issues that arise after the manufacturer’s warranty period has expired.
• How quickly can I expect a technician to arrive?
  With the Next Business Day service, a technician will be on-site the next business day if you are located within 100 miles of their service area.
• Is there a limit to the number of service calls I can make?
  The service does not have a defined limit for service calls, but coverage is subject to the terms of the warranty agreement.
• Can I transfer my warranty to another company?
  Warranties are generally tied to the equipment and may not be transferrable. Please refer to your warranty documentation for specific terms.
• How do I contact support?
  You can contact HPE support via their hotline or through the HPE support portal for assistance.