HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

Ensure your HPE equipment remains operational and well-supported with the HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty. This exceptional service plan extends your protection beyond the manufacturer’s warranty, keeping your critical business systems running smoothly and reducing downtime. With a dedicated focus on customer satisfaction, this maintenance service offers comprehensive support to address any issues that may arise after the standard warranty period.

• Comprehensive Post-Warranty Coverage: The HPE Pointnext Tech Care Basic extends your warranty protection for an additional two years, ensuring that your equipment is safeguarded against unexpected breakdowns and service interruptions.
• On-Site Support: Enjoy the convenience of next business day on-site support, allowing for swift resolution of issues without the need for transporting equipment. Our technicians are available to assist you promptly, minimizing disruption to your operations.
• Parts Replacement Service: Included in the warranty is a parts replacement service that enables fast repairs and replacements, ensuring that your systems are up and running as quickly as possible. This service helps to alleviate the stress associated with equipment failures.
• Minimized Inventory Costs: With our parts and labor service characteristics, you can significantly reduce your inventory costs while enjoying maximum reliability. This feature allows for efficient management of your resources without compromising on service quality.
• Reliability and Dependability: With a guarantee of next business day service response time for parts and labor within a 100-mile distance from your site, you can trust that HPE Pointnext Tech Care Basic is designed to meet your operational needs with the utmost reliability.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Service Duration: 2 Years
• Support Hours: 9 x 5
• Service Response: Next Business Day
• Service Coverage: On-site
• Distance Coverage: 100 miles from customer site
• Service Includes: Parts and labor for replacement and repairs

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty service through an authorized distributor or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing your service agreement and activation details.
3. Follow the instructions provided in the email to register your service online, which may include entering your equipment details and warranty information.
4. Once registered, you will have access to the on-site support and parts replacement services outlined in the warranty terms.
5. Should you encounter any issues, simply contact the HPE support team using the contact information provided in your service agreement.

Frequently Asked Questions

• Q: What is included in the HPE Pointnext Tech Care Basic service?
  A: The service includes on-site maintenance, parts replacement, and labor for a duration of two years, focused on minimizing downtime and ensuring operational efficiency.
• Q: How do I request service or support?
  A: You can request service by contacting HPE support through the contact details provided in your service agreement or online registration confirmation.
• Q: Is there a distance limitation for on-site support?
  A: Yes, the next business day on-site support is available within a 100-mile radius from your location.
• Q: Can I upgrade my service plan later?
  A: Yes, HPE offers various service plans that you may choose to upgrade to at any time, depending on your business needs.
• Q: What should I do if my equipment breaks down?
  A: Simply contact HPE support to initiate the service request, and a technician will be dispatched to resolve the issue as per your service agreement.