HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty is a comprehensive maintenance solution designed to provide exceptional support for your HPE systems after the original manufacturer’s warranty has expired. This service ensures seamless operation and peace of mind, allowing you to focus on your business while we handle the technicalities. Experience the reliability and efficiency that comes with our dedicated support system.

• Comprehensive Coverage: Enjoy two additional years of post-warranty support, ensuring that your HPE systems remain operational and efficient long after the standard warranty period has ended.
• Next Business Day On-Site Support: Benefit from our 9 x 5 support structure with next business day response times, offering you timely assistance when you need it most.
• Parts Replacement Service: Our service includes parts replacement to keep your hardware functioning optimally, minimizing downtime and enhancing productivity.
• Parts and Labor Protection: This service covers both parts and labor, helping to reduce unexpected costs and keep your inventory and maintenance budgets under control.
• Convenient Service Radius: With a service radius of up to 100 miles from your site, you can rely on quick and efficient on-site support to address any issues that may arise.

Technical Details of the Product

• Service Type: On-site Maintenance
• Duration: 2 Years Post Warranty
• Support Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day for Parts and Labor
• Service Radius: Up to 100 miles from customer site

How to Install

Installation of the HPE Pointnext Tech Care Basic service does not require any physical setup. Once purchased, you will receive a confirmation and your service coverage will be activated automatically. To initiate service, simply contact HPE Pointnext support and provide them with your service agreement details.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover?

  This service covers on-site maintenance, parts replacement, and labor costs for HPE systems after the manufacturer’s warranty has expired.

• How quickly can I expect a technician to arrive?

  Our next business day response time ensures that a technician will be on-site to assist you within one business day of your service request.

• Is there a limit on the number of service calls I can make?

  No, you can request support as needed throughout the duration of your two-year service agreement.

• Can I extend my coverage beyond two years?

  Yes, additional coverage options may be available. Please contact your HPE representative for more information.

• What should I do if my issue requires immediate assistance?

  If you require urgent support, please contact HPE Pointnext support directly to expedite your service request.