HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year Warranty is the ideal solution for businesses seeking to extend the life and reliability of their IT infrastructure. Designed to provide robust support and maintenance, this warranty ensures your equipment continues to operate at peak efficiency. With a comprehensive approach to on-site support, parts replacement, and labor services, you can focus on your core business operations while enjoying peace of mind knowing your technology is well taken care of.

• Extended Warranty Coverage: Enhance the value of your equipment with a comprehensive two-year extended warranty that covers critical components and services.
• Parts Replacement Service: Enjoy dependable efficiency with our parts replacement service, ensuring your equipment stays in top condition with minimal downtime.
• On-site Support: Experience fast and easy solutions to any issues that may arise with our convenient on-site support, designed to address problems swiftly and effectively.
• Next Business Day Service: Benefit from a next business day response time for parts and labor services within a distance of 160 km from your site, ensuring maximum efficiency and reduced disruption.
• Comprehensive Support: Our service includes both parts and labor characteristics, resulting in better usability and increased overall efficiency for your IT infrastructure.

Technical Details of Product

• Warranty Type: Post Warranty
• Duration: 2 Years
• Service Coverage: 9 x 5 support
• Service Response Time: Next Business Day
• Support Type: On-site maintenance
• Distance for Next Business Day Service: Up to 160 km from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic - Post Warranty - 2 Year Warranty, simply follow these steps:

1. Purchase the Warranty: Ensure you have a valid purchase of the HPE Pointnext Tech Care Basic warranty.
2. Contact HPE Support: Reach out to HPE support via their official website or customer service line to register your warranty.
3. Provide Equipment Details: Share your equipment details, including model and serial numbers, to facilitate the registration process.
4. Receive Confirmation: You will receive a confirmation of your warranty activation along with your service details.
5. Keep Documentation Handy: Store your warranty documents in a safe place for future reference, ensuring you can quickly access support when needed.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic warranty cover?

The warranty covers parts replacement and on-site support, including labor, ensuring your equipment is maintained efficiently over the two-year period.

2. How do I request service under the warranty?

If you encounter any issues with your equipment, simply contact HPE support, and they will assist you in arranging for on-site service or parts replacement.

3. Is there a limit on the distance for the next business day service?

Yes, the next business day service is available for locations within 160 km from your customer site.

4. Can I purchase the warranty if my original warranty has expired?

The Post Warranty option is designed for customers whose original warranty has expired, allowing you to extend your support coverage without interruption.

5. What are the hours of support?

The support is provided 9 x 5, meaning you will have access to assistance during regular business hours, Monday through Friday.