HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year Warranty provides essential support and maintenance services to keep your IT systems running smoothly, even after the manufacturer's warranty has expired. Designed for businesses that require reliable technical support, this service ensures peace of mind with comprehensive parts and labor coverage. With on-site assistance and prompt response times, you can minimize downtime and maintain productivity.

• Extended Support Coverage: Safeguard your investment with an additional 2 years of warranty, offering continued support beyond the standard manufacturer warranty period.
• On-Site Maintenance: Benefit from on-site support that guarantees quick solutions to your technical issues, ensuring minimal disruption to your business operations.
• Next Business Day Service: Enjoy the convenience of a Next Business Day response time for parts and labor service, with a service radius of 100 miles from your customer site.
• Comprehensive Parts Replacement: The service includes parts replacement, allowing you to resolve issues quickly and efficiently, ensuring the longevity of your equipment.
• Expert Assistance: Access a team of experts who are ready to provide reliable maintenance and support, helping you maintain your systems with confidence.

Technical Details of Product

• Warranty Type: Post Warranty
• Duration: 2 Years
• Service Availability: 9 x 5 (Business Hours)
• Response Time: Next Business Day
• Service Type: On-Site Maintenance
• Parts & Labor Coverage: Included
• Service Radius: 100 miles from customer site

How to Install

To utilize the HPE Pointnext Tech Care Basic service, simply contact your HPE representative to register your service. For immediate issues, call the support line during business hours to schedule an on-site visit. Ensure to have your system details ready for faster assistance.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?

  The service covers parts replacement and on-site labor to address technical issues after the manufacturer's warranty has expired.

• How quickly can I expect service?

  Under the Next Business Day service, a technician will typically arrive at your location by the next business day, ensuring minimal downtime.

• Is there a limit to the number of service calls?

  The service does not limit the number of calls; however, coverage is subject to the terms outlined in your warranty agreement.

• Can I extend my warranty beyond 2 years?

  Yes, options may be available for additional warranty extensions; contact HPE for more information.

• What should I do if I experience an issue?

  Contact HPE support to report the issue and initiate a service request for on-site assistance.