HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty is the perfect solution for businesses seeking reliable and efficient post-warranty support. This comprehensive service is designed to protect your HPE equipment from unexpected breakdowns after the manufacturer’s warranty has expired. With a strong emphasis on customer satisfaction, this service ensures that you receive timely and effective maintenance, allowing your operations to run smoothly and efficiently.

• Comprehensive Coverage: This post-warranty service provides you with a 2-year protection plan, ensuring that your equipment remains in optimal working condition long after the standard manufacturer’s warranty expires.
• Next Business Day Service: With a 9 x 5 support structure, you can expect next business day parts and labor service, ensuring minimal downtime for your business operations.
• On-Site Maintenance: Experience the convenience of on-site service, where qualified technicians come directly to your location, eliminating the need for travel and allowing for immediate troubleshooting and repairs.
• Parts Replacement Service: The plan includes an efficient parts replacement service, so you can rest assured that any faulty components will be swiftly replaced, maintaining the reliability and efficiency of your equipment.
• Reliable Response Time: The service guarantees a maximum response time of next business day for parts and labor within a 100-mile radius of your customer site, providing you with the peace of mind that help is readily available when you need it.

Technical Details of Product

The HPE Pointnext Tech Care Basic - Post Warranty service offers:

• Service Duration: 2 years
• Service Type: On-site maintenance and parts replacement
• Support Hours: 9 x 5 (Monday to Friday)
• Response Time: Next business day (within 100 miles)
• Includes both parts and labor

How to Install

To take advantage of the HPE Pointnext Tech Care Basic - Post Warranty service:

1. Purchase the HPE Pointnext Tech Care Basic service through a certified HPE partner or online.
2. Register your HPE equipment with your new service plan, providing the necessary details such as serial number and purchase date.
3. Receive confirmation of your service coverage via email or through your HPE account.
4. In case of breakdowns, contact HPE support directly, and a technician will be dispatched to your location as per the service agreement.

Frequently Asked Questions

1. What is the coverage period for the HPE Pointnext Tech Care Basic service?

The service provides coverage for 2 years post-manufacturer warranty expiration.

2. Are there any limitations on the distance for on-site service?

Yes, the next business day service is available within a 100-mile radius from your customer site.

3. What happens if my equipment needs repairs?

If your equipment requires repairs, you can contact HPE support, and a technician will be sent to your location to diagnose and resolve the issue.

4. Does this service include parts replacement?

Yes, the HPE Pointnext Tech Care Basic service includes parts replacement as part of its coverage.

5. Is the service available for all HPE products?

The service is available for various HPE products. For specific eligibility, please check with your HPE partner or refer to the product documentation.