HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty is designed to provide businesses with an essential layer of support, ensuring that their IT systems run smoothly and efficiently. This comprehensive maintenance service offers peace of mind with on-site assistance and a range of features that cater to your specific support needs. With this warranty, you can maximize productivity while minimizing downtime, allowing your operations to thrive.

• Comprehensive Support: Enjoy a dependable assurance solution that covers parts replacement and labor, providing you with complete peace of mind.
• Convenient On-Site Service: Receive valuable support directly at your doorstep, eliminating the need for travel and ensuring your issues are addressed quickly and efficiently.
• Next Business Day Response: With a 9 x 5 service coverage, rest assured that parts and labor will be provided within one business day, even for sites located up to 100 miles away.
• 2-Year Service Duration: Benefit from two full years of reliable service, ensuring maximum dependability and accurate support for your IT infrastructure.
• Enhanced Productivity: By minimizing downtime and facilitating quick resolutions to issues, this warranty directly contributes to improved operational efficiency.

Technical Details of Product

• Warranty Type: Post Warranty
• Duration: 2 Years
• Coverage: 9 x 5 Next Business Day On-site
• Response Distance: 100 miles from customer site
• Inclusions: Parts Replacement, Labor, Maintenance

How to Install

To install the HPE Pointnext Tech Care Basic - Post Warranty, follow these simple steps:

1. Contact HPE Pointnext to set up your warranty activation.
2. Provide necessary information regarding your IT infrastructure and any specific requirements.
3. Schedule an initial site assessment if required, to ensure that all aspects of your system are covered under the warranty.
4. Once activated, you will receive confirmation and contact details for support.
5. In case of an issue, simply contact the support team to initiate service as per the warranty agreement.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic warranty cover?

The warranty provides comprehensive coverage for parts replacement and labor, ensuring that any issues with your IT systems are addressed promptly and effectively.

2. How long does the warranty last?

This warranty lasts for two years from the date of activation, providing you with reliable support throughout that period.

3. What is the service response time?

The service response time is next business day for on-site assistance, with a coverage distance of up to 100 miles from your location.

4. Is on-site service available for all issues?

Yes, most hardware issues can be addressed with on-site service, ensuring minimal disruption to your operations.

5. How do I initiate a service request?

You can initiate a service request by contacting the HPE Pointnext support team through the contact details provided upon warranty activation.