HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty

Ensure the longevity and performance of your HPE equipment with the HPE Pointnext Tech Care Basic - Post Warranty - 2 Year Warranty. This comprehensive support plan is designed to provide peace of mind after your manufacturer's warranty expires, enabling you to maintain optimal productivity without interruption. With a focus on rapid, reliable service, this warranty package offers an array of benefits tailored to meet your business needs.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic warranty offers essential protection after the manufacturer's warranty expires, covering unexpected breakdowns and providing essential support.
• On-Site Support: Enjoy the convenience of next business day on-site support, ensuring that any issues are addressed quickly and efficiently directly at your location, minimizing downtime.
• Rapid Response Time: With a service response time of next business day for parts and labor, you can trust that your equipment will be back up and running in no time, keeping your operations seamless.
• Parts Replacement Service: If a mishap occurs, our parts replacement service ensures that you receive the necessary components to restore functionality, allowing for a smooth and straightforward recovery process.
• Improved Productivity: The combination of parts and labor service characteristics enhances productivity by allowing tasks to be completed quickly and efficiently, giving you peace of mind and more time to focus on your core business activities.

Technical Details

• Service Duration: 2 Years
• Support Hours: 9 x 5
• Service Type: On-site Maintenance
• Response Distance: 100 miles from customer site
• Included Services: Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Basic - Post Warranty, simply follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Once purchased, you will receive a confirmation email with your warranty details.
3. Keep the confirmation email for your records, as it will be required for service requests.
4. In the case of equipment failure, contact HPE support through the contact information provided in the email.
5. Provide the necessary details to the support representative to initiate the service request.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic warranty?
  The warranty covers parts replacement and labor for on-site support following the expiration of the manufacturer's warranty, protecting against unexpected equipment breakdowns.
• How quickly can I expect service?
  You can expect next business day service for both parts and labor, ensuring that your equipment is repaired promptly.
• Is this warranty transferable?
  Yes, the HPE Pointnext Tech Care Basic warranty can be transferred to a new owner if you sell your equipment, provided the new owner registers the warranty.
• How do I request service?
  To request service, contact HPE support using the details provided in your warranty confirmation email and provide them with the necessary information about your equipment issue.
• Can I upgrade my warranty plan?
  Yes, HPE offers various warranty plans, and you can inquire about upgrading your warranty by contacting HPE support or your authorized distributor.