HPE Pointnext Tech Care Basic Service with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic Service with Defective Media Retention is an essential operational support service designed to enhance the performance and reliability of your HPE hardware and software products. Whether you're using on-premises solutions or as-a-service offerings, this service enables your IT teams to proactively address challenges and streamline their operations. With a focus on minimizing downtime and maximizing productivity, the HPE Tech Care Service is your partner in maintaining a robust IT environment.

• Proactive Support: HPE Tech Care Service empowers IT teams by providing proactive support to identify and address issues before they become significant problems, allowing your business to continually move forward.
• Expert Access: Gain direct access to product-specific specialists for tailored guidance and support, ensuring your team can make informed decisions and optimize their use of HPE products.
• Multi-Channel Support: Enjoy support through various channels, including telephone, real-time chat, automated incident logging, and HPE moderated forums, ensuring you have the help you need when you need it.
• Defective Media Retention: The service includes a unique defective media retention feature, allowing you to manage mishaps effectively and securely, protecting your sensitive data and providing peace of mind.
• Next Business Day Service: Experience rapid response times with next business day parts and labor service, ensuring minimal disruption to your operations and maintaining maximum efficiency throughout your IT environment.

Technical Details

• Service Type: Extended Support Service
• Duration: 3 Years
• Defective Media Retention: Included
• Response Time: Next Business Day for parts and labor
• Support Channels: Phone, Chat, Automated Incident Logging, Forums

How to Install

To take advantage of HPE Pointnext Tech Care Basic Service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic Service alongside your HPE hardware or software product.
2. Register your product on the HPE support portal, ensuring you have your product information handy.
3. Access available support resources, including the forums and specialist contacts, to familiarize yourself with the services offered.
4. In case of any incidents, utilize the multi-channel support options for fast and efficient service.
5. Keep track of service usage and monitor the performance with the help of HPE’s resources for optimal results.

Frequently Asked Questions

What is HPE Tech Care Service?

HPE Tech Care Service is an operational support service designed for HPE hardware and software products, providing proactive assistance, access to specialists, and comprehensive guidance for efficient operations.

How does defective media retention work?

Defective media retention allows customers to keep any defective media, which is crucial for data security and compliance, while HPE replaces the defective units.

What support channels are available with this service?

Support channels include telephone support, real-time chat, automated incident logging, and moderated forums, ensuring customers can easily access the help they need.

What is the typical response time for service requests?

The service offers a next business day response time for both parts and labor, helping to minimize downtime and maintain productivity.

What is included in the 3-year service duration?

The 3-year service duration ensures continued access to expert support, resources, and guidance throughout the life of your HPE products, maximizing their performance and reliability.