HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service. This exceptional service plan is meticulously designed to provide your business with unparalleled support and peace of mind. By allowing us to handle your technology needs, you can focus on what truly matters—your core operations. With a steadfast commitment to delivering outstanding service, our extended service plan ensures you have reliable assistance at your fingertips.

• Comprehensive Support: Benefit from a structured support framework that encompasses technical assistance, enabling you to resolve all your technical issues efficiently and effectively.
• Next Business Day Response: Enjoy an extraordinary rapid response time with Next Business Day service for parts and labor, ensuring that disruptions to your operations are kept to an absolute minimum.
• On-Site Maintenance: Receive prompt on-site support, which allows for swift diagnosis and immediate resolution of issues right at your location—resulting in less downtime and increased productivity.
• Defective Material Retention: Experience unparalleled peace of mind with our Comprehensive Defective Material Retention policy, which allows you to preserve critical parts for your business operations while we provide replacements.
• Extended Coverage: With a 3-Year duration of service, you gain long-term dependability and reliability from an established partner in technology care, ensuring your systems are always running optimally.

Technical Details of the Product

The HPE Pointnext Tech Care Basic service encompasses:

• Comprehensive coverage for parts and labor, with a strong focus on maintaining technology efficiency.
• On-site support available within a 100-mile radius from your customer site.
• Access to technical support for 9 hours a day, 5 days a week, ensuring assistance is readily available when needed.
• Next Business Day response time for swift parts replacement, minimizing downtime and keeping your operations running smoothly.
• Comprehensive support for a variety of hardware and software issues, making it a versatile solution for your technological needs.

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

• Purchase the service plan online or through your HPE sales representative.
• Complete the registration process by providing your contact information and device details.
• Once registered, you will receive a confirmation email with your service details.
• For immediate support, contact HPE customer service, and a technician will assist you in setting up your support plan.
• Keep your service contract accessible for reference when needing to schedule support services.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover? The service covers technical support, on-site maintenance, parts and labor, and defective material retention for up to 3 years.
• How quickly can I expect service after reporting an issue? Our Next Business Day service ensures that you will receive parts and labor response within one business day of reporting an issue.
• Is the service available for all HPE products? Yes, the HPE Pointnext Tech Care Basic service is designed to support a wide range of HPE hardware and software products.
• What happens if a defective part is retained? With our Comprehensive Defective Material Retention policy, you can keep defective parts for analysis while we provide replacements, ensuring continuity in your operations.
• How do I contact technical support? You can contact HPE technical support via phone or through the HPE support portal, which is accessible once you register for the service.