HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is a premium extended service plan designed to keep your systems running smoothly for a full three years. This service enhances your operational efficiency by providing on-site support, parts replacement, and labor coverage, ensuring that your IT infrastructure remains reliable and efficient. With a predictable total cost of ownership, this service plan is an essential investment for businesses that rely on continuous system functionality.

• Comprehensive Support: Enjoy peace of mind with extensive 9 x 5 support that ensures assistance is available to you during business hours, allowing for timely problem resolution.
• Next Business Day Service: Benefit from the convenience of next business day parts and labor response, ensuring minimal downtime and quick system recovery. Our service covers a distance of up to 100 miles from your site for swift assistance.
• Parts Replacement Included: This service includes on-site parts replacement, helping you resolve technical issues promptly without the need for cumbersome inventory management.
• Cost Predictability: With a predictable total cost of ownership, this service plan helps organizations manage their budgets effectively while ensuring that their systems are well-maintained.
• Enhanced Dependability: The combination of parts and labor support minimizes inventory costs and enhances overall system reliability, ensuring maximum uptime and productivity for your business.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Support Availability: 9 x 5
• Service Response Time: Next Business Day
• Service Coverage Area: Up to 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing your service activation details.
3. For any specific installation instructions or to set up your support, contact HPE customer support using the details provided in your confirmation email.
4. Ensure that your system registration is up-to-date with HPE to facilitate seamless service access.

Frequently Asked Questions

• What does the service cover? The HPE Pointnext Tech Care Basic service covers on-site support, parts replacement, and labor for maintenance, helping you resolve issues efficiently.
• Is there a limit on the number of service calls? No, the plan provides comprehensive support with no limit on the number of service calls during the coverage period.
• What is included in the parts replacement service? The parts replacement service includes all necessary components required to restore your system to full operational status.
• Can I upgrade my plan after purchase? Yes, you can upgrade your service plan at any time by contacting HPE customer support.
• How do I file a service request? Service requests can be filed by contacting HPE customer support via phone or through their online support portal, as detailed in your service confirmation email.