HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Pointnext Tech Care Basic service. This extended service offering combines comprehensive support and maintenance solutions to ensure your equipment operates at peak efficiency for a duration of three years. With a focus on minimizing downtime and providing rapid response times, this service is ideal for businesses seeking dependable technical support and materials management.

• Comprehensive Service Coverage: HPE Pointnext Tech Care Basic includes a complete range of support features, ensuring that all aspects of your hardware and software are covered. Enjoy peace of mind knowing you have access to expert help when you need it most.
• Next Business Day Response: With a guaranteed next business day service response time for parts and labor within 160 km of your site, you can count on rapid resolution of issues that arise, minimizing any potential disruption to your operations.
• On-Site Support: This service offers on-site support, eliminating the hassle of transportation and allowing technicians to resolve problems quickly and efficiently at your location.
• Comprehensive Defective Material Retention: Retain defective materials through the duration of your service. This feature allows you to keep critical components on hand, enabling faster resolution of issues without the need to wait for replacements.
• Cost-Effective Maintenance: By managing parts and labor effectively, HPE Pointnext Tech Care Basic helps minimize your inventory costs while maximizing reliability, ensuring that your business runs smoothly and efficiently.

Technical Details of the Product

• Service Type: Extended Service with Comprehensive Defective Material Retention
• Service Duration: 3 Years
• Response Time: Next Business Day service for parts and labor
• On-Site Support: Available
• Distance from Customer Site: 160 km
• Service Hours: 9 x 5

How to Install

Installation of the HPE Pointnext Tech Care Basic service is straightforward. Simply follow these steps:

1. Purchase the service through an authorized HPE distributor or directly from HPE.
2. Once purchased, you will receive a confirmation email with service details.
3. Contact HPE Pointnext support to register your service and provide details about your equipment.
4. Schedule your initial on-site assessment if needed, to evaluate your current systems and identify any immediate needs.
5. Receive ongoing support as needed throughout the service period, ensuring your IT infrastructure remains optimized.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?

  This service covers comprehensive technical support, parts replacement, and labor for troubleshooting and repairs, ensuring your systems function smoothly.

• What is the response time for service?

  The service offers a next business day response time for parts and labor, ensuring minimal downtime for your equipment.

• Can I retain defective materials?

  Yes, the service includes comprehensive defective material retention, allowing you to keep defective parts for faster issue resolution.

• What areas are covered by the on-site service?

  The on-site support is available to customers within a 160 km radius from the service provider, ensuring quick access to support.

• How long does the service last?

  The HPE Pointnext Tech Care Basic service is valid for three years, providing extensive support throughout that period.