HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an extended service solution designed to provide you with unparalleled support for your HPE products. This 3-year service plan ensures that your technology remains operational with minimal disruption, so you can focus on what matters most—your business. With a blend of expert support, rapid response times, and thorough parts and labor coverage, this service is tailored to meet the needs of organizations of all sizes.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes complete parts and labor coverage, ensuring that any defective materials are promptly replaced, thus preventing prolonged downtime.
• Next Business Day Response: With a service response time of next business day, you can rest assured knowing that help is just around the corner, minimizing disruption and maintaining your productivity levels.
• On-site Support: Enjoy the peace of mind that comes with on-site support within a 100-mile radius of your location, allowing you to address and resolve issues right where they occur.
• Extended Service Duration: This service offers coverage for a full 3 years, providing you with long-term support that boosts your operational efficiency and keeps your technology running smoothly.
• Efficient Problem Resolution: The combination of parts replacement and expert labor ensures quick and efficient resolution of any issues, enhancing your productivity and keeping your business on track.

Technical Details of the Product

• Service Type: Extended Maintenance Service
• Service Duration: 3 Years
• Coverage Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• On-Site:** Yes (within 100 miles from customer site)
• Defective Material Retention: Comprehensive

How to Install

To get started with your HPE Pointnext Tech Care Basic service, follow these simple steps:

• Purchase the service through your HPE account or authorized reseller.
• Once purchased, you will receive a service confirmation email along with your service agreement.
• Contact HPE’s customer service to register your service agreement if required.
• Familiarize yourself with the service details, including how to initiate support requests and the specifics of parts replacement.
• In case of any issues, simply contact the support team via the provided channels, and they will guide you through the process of obtaining on-site assistance or parts replacement.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?
  The service includes comprehensive parts and labor coverage for defective materials, next business day response, and on-site support within 100 miles of your location.
• How do I initiate a service request?
  You can initiate a service request by contacting HPE’s support team through the provided support channels in your service agreement.
• Is on-site support available for all locations?
  On-site support is available for locations within a 100-mile radius of your site.
• What if my issue requires extended service beyond the 3-year coverage?
  You can renew or upgrade your service plan before the existing plan expires to ensure continuous support.
• How quickly can I expect a technician to arrive?
  With the next business day response guarantee, you can expect a technician to be on-site by the next business day after your service request is confirmed.