Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential service for businesses wanting to ensure their IT infrastructure remains operational and efficient. This extended service package spans 3 years and provides a comprehensive support system that minimizes downtime and maximizes productivity. With features including on-site support and next business day service response, customers can be assured that their critical systems are in safe hands.
- Comprehensive Defective Material Retention: This service allows you to retain defective parts, offering you the flexibility to manage your inventory and repairs effectively, ultimately reducing overhead costs.
- Extended 3-Year Coverage: Enjoy peace of mind with a 3-year service duration that ensures your IT assets remain supported and operational, delivering timely results whenever needed.
- Next Business Day On-Site Support: With a swift response time for parts and labor service, this package promises on-site assistance within the next business day, ensuring minimal disruption to your operations.
- 9 x 5 Availability: Our support team is available from 9 AM to 5 PM, ensuring that you have access to professional help during standard business hours, enhancing reliability and efficiency.
- Parts and Labor Service: Benefit from a comprehensive maintenance solution that covers both parts replacement and labor costs, making repairs seamless and hassle-free.
Technical Details of Product
- Service Duration: 3 Years
- Service Type: On-site Maintenance
- Service Hours: 9 x 5 (9 AM to 5 PM)
- Service Response Time: Next Business Day
- Parts and Labor: Covered
- Distance Limit for On-Site Support: 100 miles from customer site
How to Install
To install the HPE Pointnext Tech Care Basic service, follow these simple steps:
- Purchase the HPE Pointnext Tech Care Basic service package through an authorized HPE dealer or online store.
- Once purchased, you will receive a confirmation email with your service details and contact information for support.
- Contact the HPE Pointnext support team to set up your service start date.
- Provide necessary information regarding your IT infrastructure for efficient service delivery.
- Receive on-site support as needed based on your service agreement, ensuring minimal disruption to your operations.
Frequently Asked Questions
Q: What is the response time for on-site support?
A: The response time for on-site support is next business day, ensuring you get timely assistance when you need it most.
Q: Can I retain defective parts?
A: Yes, the service includes comprehensive defective material retention, allowing you to keep defective parts for your own inventory management.
Q: How does the parts and labor service work?
A: Our parts and labor service covers the costs associated with both the replacement of defective parts and the labor required to install them, making it a hassle-free solution for maintenance.
Q: Is there a distance limit for on-site support?
A: Yes, on-site support is available within a distance of 100 miles from your customer site.
Q: What are the hours of availability for support?
A: Our support team is available from 9 AM to 5 PM, ensuring assistance during these standard business hours.
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