Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is your essential partner in maintaining and optimizing your IT infrastructure. Designed for organizations that demand reliability, this extended service plan offers peace of mind with comprehensive coverage over a generous five-year period. By ensuring your critical IT systems remain operational, this service minimizes downtime and maximizes the longevity of your technology investments. Below, discover the key features and benefits that make this service an indispensable asset for your business.
- Comprehensive Coverage: This service plan provides all-encompassing parts replacement, labor, and maintenance, covering all aspects of your IT infrastructure for a full five years.
- Next Business Day Service: Enjoy the assurance of a 9 x 5 x Next Business Day service response time for parts and labor, ensuring rapid restoration of your systems to optimal functionality.
- On-site Service Availability: The convenience of on-site support allows you to manage your IT operations more effectively, eliminating the need to transport equipment for repairs.
- Comprehensive Defective Material Retention: This unique feature enables you to retain failed parts for analysis or repair, enhancing your operational efficiency and reducing potential losses.
- Cost Predictability: Maintain a predictable total cost of ownership for your IT systems, allowing for effective budget management while ensuring peak system performance.
Technical Details of the Product
- Service Duration: 5 Years
- Service Type: Extended Service with On-site Support
- Service Coverage: 9 x 5 (9 hours a day, 5 days a week)
- Response Time: Next Business Day
- Service Radius: 100 miles from customer site
How to Install
Activating your HPE Pointnext Tech Care Basic service is straightforward. Follow these simple steps:
- Purchase the service plan from an authorized HPE reseller or through the HPE website.
- Upon purchase, you will receive an email confirmation with your service contract details.
- Contact HPE's customer service with your contract number to schedule an on-site visit for setup and support.
- Ensure that your IT systems are prepared for the service visit (e.g., accessible hardware, network readiness).
- After the initial setup, you can easily manage service requests through the HPE service portal.
Frequently Asked Questions
- What does the 9 x 5 service mean? The 9 x 5 service means that support is available 9 hours a day, 5 days a week, ensuring you have access to assistance during business hours.
- What is the maximum response time for service? The service guarantees a Next Business Day response for parts and labor within a 100-mile radius of your location.
- Can I retain defective materials? Yes, the Comprehensive Defective Material Retention feature allows you to retain failed parts for further analysis or repair.
- Is there a limit on the number of service requests? There is no limit; you can request service as needed during the coverage period.
- How do I contact support? You can reach HPE's support team through the HPE service portal or by calling the dedicated support number provided in your service contract.
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