Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential service for businesses looking to maintain the efficiency and reliability of their HPE equipment post-warranty. This service offers a comprehensive solution to protect your assets after the manufacturer’s warranty has expired, ensuring minimal downtime and continued operational excellence.
- Comprehensive Coverage: This service includes a full array of parts and labor, ensuring that any defective components are replaced swiftly to keep your systems running without interruptions.
- Next Business Day Response: Enjoy peace of mind with our next business day service response, ensuring that parts and labor are provided within 100 miles of your site for maximum convenience and efficiency.
- On-Site Support: Our on-site support service is designed to limit your downtime to the absolute minimum, providing hands-on assistance when you need it most.
- 1-Year Service Duration: With a full year of coverage, you can rest easy knowing that your equipment is protected and you are equipped for any unexpected breakdowns.
- Focus on Usability: The service characteristics of parts and labor are specifically tailored to enhance usability, ensuring that your equipment operates at peak performance.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Basic
- Duration: 1 Year
- Service Hours: 9 x 5
- Response Time: Next Business Day
- Coverage Area: 100 miles from customer site
- Support Type: On-site maintenance
- Material Retention: Comprehensive Defective Material Retention
How to Install
Installation of the HPE Pointnext Tech Care Basic service is straightforward. Once you purchase the service, follow these simple steps:
- Contact your HPE representative to confirm your service activation.
- Provide necessary details regarding your equipment's location and any existing warranty information.
- Schedule an initial assessment if required, to understand your specific needs.
- Once activated, maintain regular communication with HPE support to ensure swift handling of any issues that arise.
Frequently Asked Questions
What is the HPE Pointnext Tech Care Basic service?
This service provides post-warranty support for HPE equipment, covering parts and labor for defective materials, ensuring minimal downtime with next business day response.
How long does the service last?
The service lasts for a duration of one year from the date of activation.
What is included in the service?
The service includes on-site support, parts replacement, labor for repairs, and comprehensive defective material retention.
What areas are covered by the next business day response service?
The next business day service is available within a 100-mile radius of the customer site.
How do I contact support for assistance?
You can contact HPE support through the contact information provided upon service activation, or through your HPE account representative.
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