Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is your reliable partner in ensuring seamless operations for your IT infrastructure. This post-warranty service offers a one-year warranty designed to protect your valuable equipment against unexpected repair and replacement costs. With a focus on efficiency and convenience, this service keeps your systems running smoothly, allowing you to concentrate on your core business activities.
- Comprehensive Coverage: The service includes a parts replacement feature that ensures dependable efficiency, giving you peace of mind knowing that your critical hardware is protected against defects and failures.
- On-site Support: Enjoy fast and easy resolution of issues with on-site support, providing immediate assistance to minimize downtime and keep your operations running at peak performance.
- Parts and Labor Service: The package encompasses both parts and labor, making it convenient for you to get the necessary repairs done without worrying about hidden costs or additional expenses.
- Next Business Day Service: With a guaranteed service response time of next business day, distances up to 100 miles from your customer site can be accommodated, ensuring that help is always within reach when you need it most.
- One-Year Service Duration: This service lasts for a full year, ensuring maximum productivity and timely results, so you can focus on driving your business forward without delays.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Basic
- Warranty Duration: 1 Year
- Support Hours: 9 x 5
- Service Response Time: Next Business Day
- Service Coverage Radius: 100 miles from customer site
- Inclusions: Parts & Labor for repairs and replacements
How to Install
Installation of the HPE Pointnext Tech Care Basic service is straightforward. Upon purchasing the service, you will receive a confirmation with details on how to activate your warranty. Simply follow the instructions provided in the confirmation email to ensure that your service is fully operational. Should you have any questions during the process, feel free to contact HPE customer support for assistance.
Frequently Asked Questions
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What is included in the HPE Pointnext Tech Care Basic service?
This service includes comprehensive parts and labor coverage, on-site support, and next business day service response within a 100-mile radius.
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How does the Comprehensive Defective Material Retention work?
In the event of a defective part, you are allowed to retain the defective material, providing greater flexibility and better resource management for your organization.
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What happens after the one-year service duration?
You can renew your service or select an upgraded warranty option to continue receiving uninterrupted support and coverage.
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Is there an additional cost for on-site support?
No, the on-site support is included within the service, ensuring you can address issues quickly without incurring extra charges.
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Can I use this service for multiple devices?
This service is designed for individual coverage per device. For multiple devices, please contact HPE for bulk service options and packages.
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