Description
Introducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty. This essential service plan is designed to provide you with peace of mind and the utmost reliability for your HPE technology after the manufacturer’s warranty has expired. With our comprehensive support, you can maintain the efficiency and performance of your systems while minimizing downtime.
- Comprehensive Coverage: Enjoy all-inclusive maintenance that covers parts and labor, ensuring your systems remain operational and efficient for a full year post-warranty.
- Next Business Day Service: Benefit from a swift response time with Next Business Day service. Our dedicated team will arrive on-site within 100 miles of your location, ensuring minimal disruption to your operations.
- On-Site Service: Our on-site service guarantees that a qualified technician will handle repairs and maintenance at your premises, providing convenience and increased efficiency.
- Dependable Parts Replacement: In the event of defective materials, our service includes parts replacement, allowing your systems to continue running smoothly without unnecessary delays.
- 1 Year of Peace of Mind: With a 1-year service duration, you can trust that you’re covered for any unexpected breakdowns, ensuring maximum dependability and accurate results throughout the year.
Technical Details of the Product
- Service Type: HPE Pointnext Tech Care Basic
- Plan Duration: 1 Year
- Service Hours: 9 x 5 (Monday to Friday)
- Service Response Time: Next Business Day
- Defective Material Retention: Comprehensive
- On-site Service: Available within 100 miles of customer site
How to Install
To install the HPE Pointnext Tech Care service, simply follow these steps:
- Purchase the service plan through an authorized HPE reseller or directly from HPE.
- Upon confirmation, you will receive service documentation via email.
- For on-site service, ensure you provide accurate site details and contact information for scheduling.
- Coordinate with the HPE support team to establish preferred service times and any specific requirements for maintenance.
- Upon commencement of the service, a qualified technician will discuss your service needs and begin any necessary maintenance tasks.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic service?
The service includes comprehensive support for parts and labor, next business day on-site assistance, and defective material retention for a full year.
2. How quickly can I expect service after I report an issue?
Our team provides next business day service for issues reported within our service hours. Technicians will arrive on-site as quickly as possible, within 100 miles of your location.
3. What does "defective material retention" mean?
It means that if any part fails due to manufacturing defects, you retain the defective part while we provide a replacement, allowing for a seamless transition and minimal impact on your operations.
4. Can I extend my service after the first year?
Yes, you have the option to renew your HPE Pointnext Tech Care service plan before it expires, ensuring continued support and maintenance for your technology.
5. Is this service available for all HPE products?
This service is designed for a wide range of HPE technologies. Please check with your authorized HPE reseller to confirm eligibility for your specific product.
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