HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential service designed to provide continued support for your critical IT infrastructure even after the warranty period has expired. This service empowers businesses to safeguard their technology investments while ensuring seamless operations. With its comprehensive features and benefits, you can trust that your hardware will remain reliable and efficient in meeting your operational needs. Choose HPE Pointnext for peace of mind and exceptional service.

• Comprehensive Coverage: The service includes comprehensive defective material retention, allowing businesses to maintain ownership of replaced parts, which can further enhance your asset management strategy.
• On-site Support: Enjoy peace of mind with on-site support that guarantees quick and effective resolutions. Our team of experts is available to assist you directly at your location, ensuring minimal downtime for your operations.
• Next Business Day Response: With a service response time of next business day (within 100 miles of the customer site), your business can rely on timely parts and labor assistance, maintaining operational efficiency.
• Cost-Effective Maintenance: The parts and labor service characteristics help minimize your inventory costs while ensuring maximum dependability. This cost-efficient approach allows businesses to allocate resources effectively.
• 1 Year Service Duration: The service is valid for one year, providing you with ongoing support and reliable service to maximize your equipment's performance and longevity.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 1 Year Post Warranty
• Service Level: 9 x 5 Next Business Day On-site Maintenance
• Distance for Service: 100 miles from customer site

How to Install

To activate the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Contact your HPE representative or authorized dealer to purchase the service package.
2. Provide your equipment details to ensure compatibility and coverage.
3. Receive confirmation and your service agreement from HPE.
4. For any immediate support, reach out to the HPE support team using the contact methods provided in your service agreement.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?

  The service includes on-site support, parts and labor assistance, and comprehensive defective material retention.

• How quickly can I expect service after reporting an issue?

  You can expect next business day service response, provided you are within 100 miles of the service area.

• What happens to the replaced parts?

  All replaced parts are retained by you under the comprehensive defective material retention policy, allowing for enhanced asset management.

• Is this service available for my existing equipment?

  This service is available for eligible HPE equipment. Please consult with your HPE representative for specific eligibility.

• Can I extend the service beyond one year?

  Yes, you can discuss renewal and extension options with your HPE representative prior to the service expiration.