Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential post-warranty service designed for your HPE equipment. This 2-year warranty plan includes comprehensive support to ensure maximum reliability and productivity for your technology investments. With features such as next business day on-site service and parts replacement, this service plan allows you to focus on your core business while we take care of your technology needs.
- Comprehensive Defective Material Retention: Retain defective materials for further analysis, which provides you with peace of mind knowing that you have control over your equipment and its components.
- Next Business Day On-Site Service: Enjoy prompt support with a guaranteed next business day response time for parts and labor service, ensuring minimal downtime and disruption to your operations.
- Parts Replacement Service: Included in the plan, this service ensures that any malfunctioning or defective parts are swiftly replaced, allowing for quick resolutions to your tech issues.
- 9 x 5 Coverage: Our service is available 9 hours a day, 5 days a week, providing convenient support during business hours, tailored to meet your operational needs.
- Dependable 2-Year Service Duration: The two-year coverage guarantees maximum dependability, ensuring your technology runs smoothly and efficiently for the long term.
Technical Details of Product
- Service Type: Tech Care Basic
- Warranty Duration: 2 Years Post Warranty
- Service Coverage: 9 x 5 (9 hours a day, 5 days a week)
- Service Response Time: Next Business Day
- Distance for On-Site Service: Up to 100 miles from customer site
- Service Components: Parts and Labor
How to Install
Installation of HPE Pointnext Tech Care Basic is seamless. Simply follow these steps:
- Contact your HPE account representative to activate your service plan.
- Provide your equipment details and location for service setup.
- Once activated, you will receive a confirmation and can begin utilizing the next business day service when needed.
- For parts replacement, you can initiate a service request through HPE's support portal or by contacting customer service.
Frequently Asked Questions
1. What does the HPE Pointnext Tech Care Basic cover?
The service covers on-site support, parts replacement, and labor for defective materials, ensuring your equipment operates without interruption.
2. How quickly can I expect service after I report an issue?
You can expect next business day service for parts and labor, ensuring swift resolution to minimize downtime.
3. Is the service available outside of normal business hours?
The standard coverage is 9 x 5, meaning support is available during regular business hours. For urgent issues outside these hours, please contact HPE support for options.
4. What is the distance limit for on-site service?
The service is available for locations up to 100 miles from your customer site.
5. Can I extend my warranty beyond the 2 years?
Yes, you can contact your HPE account representative to discuss options for extending your service coverage beyond the initial 2-year period.
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