HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service plan specifically designed to provide businesses with dependable support for their HPE products. This comprehensive service ensures that your IT operations run smoothly, empowering you to focus on your core activities without the stress of potential technical issues. With a commitment to excellence, this service plan is perfect for organizations that value efficiency and reliability.

• Extended Service Duration: Enjoy uninterrupted IT support with a robust 3-year commitment, allowing your business to thrive without worries about system maintenance.
• Next Business Day Response: Experience swift next business day response for parts and labor within 100 miles of your site, ensuring that any issues are addressed promptly to minimize downtime and maintain productivity.
• On-Site Expert Support: Benefit from on-site assistance provided by qualified professionals who are ready to deliver immediate solutions to any technical challenges you may face.
• Defective Media Retention: Securely retain defective media for analysis or proper disposal, adding an extra layer of security and compliance to your business operations.
• Comprehensive Parts Replacement: The service includes all necessary parts replacement, allowing your systems to function efficiently and maintaining high productivity levels.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 years
• Response Time: Next Business Day
• Support Hours: 9 x 5 (business hours)
• On-Site Service Distance: 100 miles from customer site
• Includes: Parts & Labor and Defective Media Retention

How to Install

To utilize the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service plan and register your HPE products with HPE support.
2. Ensure that you provide accurate information regarding your location and product details during registration.
3. Once registered, you can access on-site support by contacting HPE's support hotline during business hours.
4. For parts replacement, HPE will coordinate with you to arrange the fastest possible delivery and installation of the required components.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover? This service covers parts replacement, on-site support, and defective media retention to ensure your systems are well-maintained and operational.
• How quickly can I expect response times for support? You can expect next business day service for parts and labor within a 100-mile radius from your location, ensuring minimal downtime.
• Is there a limit on the number of service calls I can make? There is no limit to the number of service calls; however, coverage is contingent on the terms of the service agreement.
• Can I retain defective media for my analysis? Yes, the defective media retention feature allows you to keep defective media for analysis, ensuring that sensitive information is securely managed.
• What are the support hours for this service? The service is available during business hours, 9 AM to 5 PM local time, providing you with expert assistance when you need it most.