HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

Experience the pinnacle of IT support with the HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service. This comprehensive 3-year maintenance solution is expertly designed to keep your IT infrastructure running smoothly, ensuring minimal downtime and maximum productivity for your business. Tailored for organizations that depend on reliable service and high-performance systems, this support package encompasses thorough maintenance and prompt issue resolution to keep your operations at their best.

• Reliable Technical Support: With the HPE Pointnext Tech Care Basic service, you gain access to expert support when you need it most. Enjoy peace of mind knowing you have 9 x 5 coverage to efficiently resolve technical issues and maintain smooth operations.
• Next Business Day Response: Our guarantee of Next Business Day service means that should you face hardware issues, our team will provide timely parts and labor support, getting your systems operational quickly, even from distances of up to 100 miles.
• On-Site Support: We understand that some challenges require hands-on assistance. Our on-site maintenance ensures trained professionals are available to help you directly at your location, facilitating faster troubleshooting and tailored problem resolution.
• Defective Media Retention: Safeguard your sensitive data with our defective media retention feature, which allows you to retain any faulty drives or media. This capability not only enhances data security but also promotes a smoother transition in managing your hardware and data.
• Comprehensive Parts and Labor Coverage: Our service package includes both parts and labor, ensuring all maintenance tasks are executed with efficiency. This feature enhances overall productivity, allowing your team to focus on core business activities while we take care of maintenance needs.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Service Duration: 3 Years
• Coverage: 9 x 5 (Business Hours)
• Response Time: Next Business Day
• Service Features: On-site Support, Parts and Labor, Defective Media Retention
• Distance Coverage: Up to 100 miles from customer site

How to Install

To install and activate your HPE Pointnext Tech Care Basic service, please follow these steps:

1. Purchase the service through your HPE sales representative or authorized distributor.
2. Receive your service activation code and confirm your purchase.
3. Register your service code on the HPE support portal to activate your coverage.
4. Review the service agreement and familiarize yourself with the terms and coverage details.
5. For on-site service, schedule a visit with our support team when needed through the HPE support portal.

Frequently Asked Questions

1. What is the response time for service requests? The response time for service requests is Next Business Day, ensuring you receive prompt assistance.
2. Can I retain defective media? Yes, the defective media retention feature allows you to keep any faulty drives or media for data protection and management purposes.
3. What areas are covered under the on-site service? Our on-site service covers locations up to 100 miles from the customer site.
4. Is the service available 24/7? This service is available 9 x 5, which means support is accessible during business hours. For urgent issues outside these hours, consider HPE’s additional service options.
5. How do I submit a service request? You can submit a service request through the HPE support portal or contact our customer service team directly for assistance.