Description
The HPE Pointnext Tech Care Basic with Defective Media Retention offers comprehensive support for your IT infrastructure, ensuring reliability and efficiency for your business. This extended service plan spans three years, allowing you to concentrate on your core operations while we handle your technical maintenance needs. With a focus on minimizing downtime and enhancing your system's performance, this service is a must-have for organizations looking for optimal IT management.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes both parts replacement and labor, guaranteeing that your systems are maintained in optimal condition without any unexpected costs.
- Defective Media Retention: This unique feature allows you to retain defective media for forensic analysis and data recovery, providing you with enhanced control and security over your critical information.
- Next Business Day Service: Enjoy fast and efficient service with next business day response for parts and labor, allowing for minimal downtime and maximum productivity.
- On-site Maintenance: Our skilled technicians come directly to your location, enabling immediate resolution of issues and eliminating the need for travel, thus enhancing the efficiency of service delivery.
- Predictable Total Cost of Ownership: This service plan ensures predictable budgeting by eliminating unexpected maintenance expenses, allowing for better financial planning and resource allocation.
Technical Details of Product
- Service Duration: 3 Years
- Service Type: Extended Service - 9 x 5 x Next Business Day
- Service Features: On-site Maintenance - Parts & Labor
- Response Time: Next Business Day (for distances up to 160 km from the customer site)
- Defective Media Retention: Available for enhanced data management
How to Install
- Purchase the HPE Pointnext Tech Care Basic plan through your HPE vendor.
- Upon purchase, you will receive confirmation and additional details about your coverage.
- Familiarize yourself with the service terms and keep the contact information for support handy.
- If you encounter any issues, you can contact HPE support directly or schedule an on-site maintenance visit as per your plan.
Frequently Asked Questions
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Q: What does the HPE Pointnext Tech Care Basic service cover?
A: This service encompasses parts replacement, labor, and includes defective media retention for three years, offering on-site maintenance and support. -
Q: How quickly can I expect a technician to arrive for service?
A: The service guarantees a next business day response time for parts and labor, ensuring timely resolution of your issues. -
Q: Can I retain defective media after a system failure?
A: Yes, with the defective media retention feature, you can keep defective media for data recovery and forensic analysis. -
Q: Is there a limit to the distance for on-site service?
A: Yes, the next business day service is available for locations within 160 km from the customer site. -
Q: How can I reach support if I need assistance?
A: You can contact HPE support through the contact information provided in your service confirmation documentation.
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