HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention, an extended service plan that provides operational support for your HPE hardware and software products. Designed for IT teams that wish to focus on innovation rather than reactive issues, this service ensures comprehensive support and guidance tailored to your specific needs. With a commitment to efficiency and reduced risk, HPE Tech Care is your go-to solution for seamless IT operations.

• Operational Support: HPE Tech Care Service offers proactive assistance, allowing your IT teams to concentrate on strategic initiatives instead of merely addressing reactive problems.
• Direct Access to Specialists: Enjoy immediate access to product-specific experts who provide general technical guidance, enabling you to minimize risks and optimize operational efficiency.
• Multiple Support Channels: Get help whenever you need it through various channels including telephone support, real-time chat, automated incident logging, and HPE moderated forums.
• General Technical Guidance: Beyond traditional support, HPE Tech Care offers comprehensive guidance on the operation, management, and security of your products, ensuring you make the most out of your technology.
• Defective Media Retention: This unique feature allows you to retain defective media, providing peace of mind and dependable efficiency when managing your IT assets.

Technical Details of Product

The HPE Pointnext Tech Care Basic service includes:

• Service Duration: 3 Years
• Response Time: Next Business Day (Parts and Labor)
• On-site Support: Rapid resolution with available experts
• Parts and Labor Service: Minimize inventory costs while ensuring maximum reliability

How to Install

Activating the HPE Tech Care Service is straightforward:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation email with details on how to register your HPE product for support.
3. Follow the instructions provided in the email to register your product on the HPE support portal.
4. Once registered, you can access all the support channels mentioned and start benefiting from the service.

Frequently Asked Questions

1. What is the duration of the HPE Pointnext Tech Care Basic service?

The service duration is 3 years, providing you with extended support for your HPE hardware and software products.

2. What kind of support channels are available?

You can access support via telephone, real-time chat, automated incident logging, and HPE moderated forums.

3. Can I retain defective media?

Yes, the Defective Media Retention feature allows you to keep defective media, ensuring you have dependable access to your assets.

4. What is the response time for support?

The service guarantees a Next Business Day response time for parts and labor, ensuring timely solutions to any issues that arise.

5. How can I access expert technical resources?

As a customer of HPE Tech Care, you have direct access to specialized technical resources who can assist you with your specific workload and product needs.