HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service designed for organizations that rely on HPE hardware and software products. This extended service package ensures that your IT team can focus on business progression rather than just dealing with reactive issues, providing a proactive approach to operational support. With a comprehensive suite of features, this service not only reduces the risks associated with hardware and software failures but also enhances operational efficiency. Here’s why HPE Pointnext Tech Care Basic is an invaluable addition to your IT strategy.

• Expert Access: Gain direct access to product-specific specialists who provide tailored technical guidance and support, ensuring your IT teams can operate effectively.
• Multi-Channel Support: Enjoy extensive support options through telephone, real-time chat, automated incident logging, and moderated forums with defined response times for quick issue resolution.
• Defective Media Retention: This unique feature allows you to keep defective media, giving you the opportunity to manage and handle any mishaps without losing crucial data.
• Next Business Day Response: Experience exceptional reliability with parts and labor service response within the next business day, minimizing downtime and ensuring business continuity.
• Comprehensive Service Duration: Benefit from a 3-year service duration that delivers maximum dependability, providing peace of mind knowing your systems are well-supported.

Technical Details of Product

• Product Type: Extended Service
• Service Duration: 3 Years
• Defective Media Retention: Yes
• Response Time: Next Business Day for parts and labor
• Support Channels: Telephone, real-time chat, automated logging, and forums

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these steps:

1. Contact your HPE representative or authorized partner to confirm your service package.
2. Provide necessary product information, including serial numbers and current support status.
3. Receive confirmation of your extended service activation and access details for support channels.
4. Familiarize your IT team with the available support options and how to contact specialists.
5. Start utilizing the service to optimize your IT operations and minimize risks.

Frequently Asked Questions

• What types of products does the HPE Pointnext Tech Care Basic service cover?
  This service covers a wide range of HPE hardware and software products, including on-premises and as-a-service versions.
• How does Defective Media Retention work?
  The defective media retention feature allows you to retain defective media for your review, ensuring you can manage potential data loss.
• What is the average response time for support inquiries?
  HPE aims to address support inquiries through various channels, with a defined response time to ensure prompt assistance.
• Is on-site support included in this service?
  Yes, on-site service is included, providing convenience and ease of operation for your organization.
• How can I extend my service after the 3-year period?
  You can discuss extension options with your HPE representative before your service term expires to ensure uninterrupted support.