HPE Pointnext Tech Care Basic with Defective Media Retention – 3 Year Extended Service for DL380 Gen10

Ensure your HPE DL380 Gen10 server operates with maximum uptime, protected data, and rapid on-site support when you need it most. The HPE Pointnext Tech Care Basic with Defective Media Retention offers a three-year extended service that combines proactive maintenance, rapid on-site responses, and the added safeguard of Defective Media Retention. Designed for demanding workloads and essential business operations, this service delivers dependable coverage, enabling your IT team to focus on strategic initiatives while leaving hardware recovery to the experts. With 9x5 coverage and Next Business Day parts and labor, this plan is tailored for organizations seeking predictable costs, streamlined support, and measurable productivity gains.

• Extended 3-year coverage with on-site support: Enjoy comprehensive maintenance, rapid on-site service, and reliable performance for the entire lifespan of your DL380 Gen10 server.
• Defective Media Retention (DMR) included: Retain defective drives for inspection, analysis, and timely remediation—reducing downtime and accelerating root-cause assessment.
• 9x5 coverage with Next Business Day response: Access business-hour support across five days a week, with next-business-day parts and labor to keep critical systems online.
• On-site service with expert technicians: Qualified HPE technicians visit your site to perform maintenance, replacements, and diagnostic tasks, minimizing disruption to your operations.
• Parts & Labor included for maximum productivity: All required parts and labor are covered, helping you avoid unexpected repair costs and long repair cycles.

Technical Details of [HPE Pointnext Tech Care Basic with Defective Media Retention – 3 Year – DL380 Gen10]

• Service Type: HPE Pointnext Tech Care Basic with Defective Media Retention, Extended Service, 3 Year, On-site Maintenance, Parts & Labor.
• Coverage Window: 9x5 support with Next Business Day (NBD) response and on-site availability of technicians.
• Response Time: Next Business Day for parts and labor, ensuring timely remediation for environments with 100 miles or less between the customer site and service provider.
• On-site Service: Yes—on-site maintenance and repair performed by certified HPE technicians to minimize downtime.
• Defective Media Retention: Included, enabling retention of defective drives for diagnostic evaluation and processing.
• Span and Duration: 3 years of service coverage from the start date of the contract, designed to align with hardware lifecycle planning.
• Device Focus: Primarily targeted at Hewlett Packard Enterprise ProLiant DL380 Gen10 servers and compatible components within the covered configuration.
• Geographic Scope: Coverage supports a travel radius up to 100 miles from the customer site for Next Business Day service commitments.

How to Install HPE Pointnext Tech Care Basic

Activating HPE Pointnext Tech Care Basic with Defective Media Retention is a straightforward process designed to integrate with your existing hardware lifecycle management. Follow these steps to enable the service and prepare for a smooth on-site experience:

• Confirm eligibility and coverage: Verify that your DL380 Gen10 system is eligible for the Tech Care Basic plan and that the territory allows Next Business Day on-site service within 100 miles of your location. If you’re uncertain, contact your authorized HPE reseller or HPE support for confirmation (without delaying the activation).
• Gather essential identifiers: Collect your server’s model details (DL380 Gen10), serial/asset tag, and any existing service contract numbers or purchase order references. This information helps expedite scheduling and ensures the correct coverage is applied.
• Provide Defective Media Retention intent: If you anticipate needing DMR, note this during enrollment so your on-site engineer is prepared to handle defective drives and facilitate subsequent diagnostics and processing.
• Request activation and scheduling: Contact HPE Pointnext or your channel partner to activate the 3-year plan and schedule the first on-site visit. Specify preferred dates, access windows, and any site-specific requirements (docks, lift access, power, and network prerequisites).
• Prepare the site for service: Ensure clear access to the DL380 Gen10 server and adjacent equipment, provide safe working space, and confirm power and environmental conditions meet vendor recommendations. Have the asset tag and service contract ready for the engineer on arrival.
• Coordinate with the onsite technician: On the scheduled date, accompany or authorize the technician to perform maintenance tasks, test the system post-service, and validate that all parts and labor are completed per the service scope. Retain any reports or certificates provided for your records.

Once activated, this service offers a predictable, enterprise-grade support experience designed to minimize downtime and protect your mission-critical workloads. The combination of on-site maintenance, rapid Next Business Day responses, and Defective Media Retention makes it easier to manage risk, meet uptime targets, and maintain compliance with internal data-handling requirements.

Frequently asked questions

• What is Defective Media Retention (DMR) in this plan? Defective Media Retention means that defective drives found during service can be retained for inspection and diagnostics by HPE technicians. This helps accelerate root-cause analysis and enables faster remediation while documenting the issue for your records.
• What does the 3-year Extended Service include? The 3-year term covers on-site maintenance, Parts & Labor, and a 9x5 support window with Next Business Day response, ensuring timely service and reduced downtime for your DL380 Gen10 server.
• What is the meaning of 9x5 coverage? 9x5 coverage typically means business-hours support Monday through Friday, excluding major holidays. It aligns with standard enterprise IT operating hours to support ongoing operations.
• Is this service specific to the DL380 Gen10? The service is described for the ProLiant DL380 Gen10 server within its specification scope. It is designed to align with this platform’s maintenance and part-replacement needs, though you should verify compatibility with any non-standard configurations.
• What is the maximum distance for Next Business Day service? The Next Business Day response is available within a 100-mile radius from the customer site, subject to scheduling and technician availability in your region.
• How does this service impact uptime and productivity? By combining on-site visits, rapid parts and labor, and DMR, this plan minimizes downtime, supports faster incident resolution, and maintains higher system availability for critical workloads.

In short, HPE Pointnext Tech Care Basic with Defective Media Retention delivers a practical, scalable, and protection-forward approach to server maintenance for DL380 Gen10 environments. By securing on-site access to qualified technicians, guaranteeing Next Business Day responses, and including Defective Media Retention, this plan helps IT teams manage risk, optimize uptime, and align repair cycles with business priorities. If your operation relies on consistent server performance and fast incident resolution, this extended service provides the framework to keep your DL380 Gen10 servers operating at peak capacity with fewer surprises.