HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year

Protect your essential IT infrastructure with HPE Pointnext Tech Care Basic, now enhanced with Defective Media Retention. This extended service plan delivers reliable, proactive support designed to minimize downtime, maximize productivity, and safeguard your critical assets. With a comprehensive 4-year coverage window, on-site expertise, and fast response times, you can trust that your hardware remains operational, secure, and ready for peak performance. The Defective Media Retention feature adds an extra layer of assurance by securely handling defective media, helping you manage data protection and compliance with confidence.

• Extended coverage for maximum uptime: A full 4-year service duration ensures long-term reliability, with on-site support and a focus on reducing downtime so your business stays productive, even during hardware challenges.
• Defective Media Retention for secure data handling: This option securely manages defective media, providing transparency and compliance-friendly procedures to protect data integrity while replacements are deployed.
• On-site, 9x5 support with fast response: Expert technicians visit your site during standard business hours to diagnose, repair, and replace components, helping you resume operations quickly and with confidence.
• Next Business Day - Parts & Labor (within 100 miles): When a fault occurs, you benefit from rapid parts and labor coverage with a next-business-day service window, designed to minimize disruption and keep systems running smoothly.
• Peace of mind and predictable budgeting: Clear service terms, predictable costs, and reliable performance improvements translate into fewer unexpected maintenance expenses and steadier IT budgets.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year

• Service duration: 4 years of comprehensive coverage to support business continuity and long-term hardware reliability.
• Coverage model: On-site support during standard business hours (9x5) with Next Business Day parts and labor response for eligible incidents.
• Response and resolution: 9x5 service with Next Business Day on-site arrival, designed to limit downtime and accelerate issue resolution.
• Defective Media Retention: Optional feature for secure handling of defective media, aiding data protection and compliance during service events.
• Travel distance: Coverage includes service within 100 miles of the customer site for Next Business Day parts and labor response.
• Included scope: Parts and labor are covered to repair or replace failing components to restore functionality.

How to install HPE Pointnext Tech Care Basic with Defective Media Retention

Activating this service is straightforward and designed to integrate with your existing HPE hardware investments. Start by confirming your device model and serial numbers, as well as purchase records that verify eligibility for Pointnext Tech Care Basic with Defective Media Retention. Contact your HPE account representative or an authorized HPE Channel Partner to initiate the service enrollment process. Once enrolled, you will receive a service contract number and a dedicated service contact who will guide you through the setup steps and documentation required for scheduling on-site support.

During installation or activation, keep the following best practices in mind to ensure a smooth experience:

• Have your device serial numbers, model identifiers, and purchase dates handy to verify coverage and quote accurate service terms.
• Prepare your preferred on-site service location details, including the exact site address and a reachable point of contact for scheduling.
• If you anticipate needing on-site service, provide access instructions and any site-specific safety or compliance requirements to avoid delays.
• Maintain spare parts inventory and backup configurations where applicable to minimize downtime between service events.
• Review Defective Media Retention terms with your compliance team to align with data handling and destruction policies as required.

Once activated, you’ll be able to request support through the standard HPE service portal or via your designated support line. You’ll receive confirmation of the service window, technician arrival times, and any required access credentials. For critical incidents, the service team will coordinate with you to ensure rapid on-site response, deployment of replacement parts, and complete documentation of the service event, including notes on any defective media handled under the retention policy.

Frequently asked questions

• What does HPE Pointnext Tech Care Basic include? It provides extended on-site technical support with 9x5 coverage, Next Business Day parts and labor, and a 4-year service duration to keep your systems up and running with minimal downtime. The Defective Media Retention option adds secure handling of defective media during service events.
• What is Defective Media Retention? Defective Media Retention is a service feature that securely manages failed or defective media during repair or replacement, helping protect data and satisfy compliance requirements while replacements are processed.
• What does Next Business Day mean in practice? If a fault is reported within the service window and within the geographic coverage area (up to 100 miles), a technician will arrive on the next business day to replace parts and perform necessary service tasks.
• How does the 4-year term affect my budgeting? A fixed 4-year term provides predictable annual costs and simplifies long-term IT budgeting while ensuring continuous support for your deployed hardware.
• Who can enroll in this service? HPE Pointnext Tech Care Basic with Defective Media Retention is typically available to customers with eligible HPE hardware and authorized through HPE or an approved channel partner. Eligibility and terms vary by region and product line.
• How do I request service or report an issue? Use the HPE service portal or contact your dedicated HPE support line. Provide your contract number, device details, and a concise description of the issue to accelerate dispatch and resolution.