HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is a comprehensive extended service package, designed to deliver unparalleled support for your technology infrastructure. This exceptional service plan, lasting for 4 years, ensures that you can focus on your core business activities while we take care of your technical issues. With features that prioritize efficiency and reliability, this service is a must-have for organizations aiming to minimize downtime and maximize productivity.

• Reliable Technical Support: Experience peace of mind with our dedicated support team available to resolve all your technical issues promptly.
• Defective Media Retention: Safeguard your sensitive data with our defective media retention feature, allowing you to retain failed drives for data recovery and compliance purposes.
• On-Site Support: Our on-site maintenance service means that help is always just a call away, minimizing downtime and ensuring your operations run smoothly.
• Next Business Day Service: Enjoy the convenience of next business day parts and labor service, with a guaranteed response time for locations within 100 miles, ensuring rapid resolution of any issues.
• Comprehensive Coverage: With parts and labor included, you can rest assured that all your tech needs are covered, enhancing usability and increasing efficiency across your organization.

Technical Details of Product

• Service Duration: 4 years
• Service Hours: 9 x 5
• Response Time: Next business day for locations within 100 miles
• Service Type: On-site maintenance including parts and labor
• Defective Media Retention: Yes

How to Install

To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service package through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service details and activation instructions.
3. Follow the provided instructions to register your service online and link it to your HPE products.
4. Once registered, you can begin utilizing the support services immediately. For on-site assistance, contact the support team using the details provided in your confirmation email.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes technical support, parts and labor for repairs, and defective media retention, ensuring you have all the resources needed to maintain your technology infrastructure.

2. How does the defective media retention feature work?

Defective media retention allows you to keep failed drives for data recovery, ensuring compliance with data protection standards and giving you control over your sensitive information.

3. What is the response time for on-site support?

For locations within 100 miles, you can expect next business day service for both parts and labor, ensuring timely resolution of any technical issues.

4. Can I extend my service beyond 4 years?

Yes, you can opt for additional service plans at the end of your current contract to ensure continuous support and service for your technology needs.

5. Who should I contact for support during the service period?

You can contact the HPE Pointnext support team directly using the contact information provided in your service confirmation email.