HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service solution designed to provide exceptional support and reliability for your technology needs. With a 4-year service duration, it ensures peace of mind and maximum productivity by delivering fast and efficient on-site service. This comprehensive maintenance plan covers parts and labor, making it an ideal choice for businesses that require consistent performance from their IT infrastructure.

• Comprehensive Coverage: The service includes parts replacement and labor to address any technical issues swiftly and efficiently, minimizing downtime and enhancing overall productivity.
• Next Business Day Service: Enjoy the convenience of next business day parts and labor service response time, ensuring timely support when you need it most, within a 100-mile radius of your customer site.
• On-Site Support: Benefit from on-site service locations for added reliability, allowing technicians to resolve issues directly at your facility and improve equipment uptime.
• Defective Media Retention: This plan includes defective media retention, providing you with the option to keep faulty items for data security or compliance purposes, giving you peace of mind in handling critical information.
• Extended 4-Year Service Duration: The extended support period of four years ensures your IT environment remains stable, with continuous service quality and access to expert maintenance.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Service Coverage: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day for parts and labor
• Service Radius: Up to 100 miles from customer site
• Included Features: Defective Media Retention, On-site Service, Parts Replacement, Labor Services

How to Install

Installation of the HPE Pointnext Tech Care Basic service is straightforward:

1. Purchase the HPE Pointnext Tech Care Basic service based on your equipment needs.
2. Provide your contact details, including the service location and any specific requirements for your IT environment.
3. Once registered, HPE will assign your service plan and provide you with a dedicated support contact.
4. In the event of a technical issue, simply reach out to your support contact or the HPE support hotline to initiate service.
5. A qualified technician will be dispatched to your location to address any issues as per the agreed-upon service terms.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service include?

  This service includes parts replacement, labor, and on-site support with next business day response time. It also offers defective media retention, allowing you to keep faulty components if necessary.

• How quickly can I expect service when I report an issue?

  You can expect next business day service for parts and labor, ensuring a swift response to minimize downtime.

• Is this service available for all HPE products?

  The HPE Pointnext Tech Care Basic service is typically available for a range of HPE products. It’s best to check with your HPE representative to confirm eligibility.

• Can I extend my service beyond 4 years?

  Yes, HPE offers options for extending your service plan beyond the initial 4-year period. Contact your HPE representative for more information.

• What should I do if I encounter a problem with my equipment?

  Simply reach out to your dedicated HPE support contact or call the HPE support hotline to initiate the service process.